What should I do if I lose my card or phone?
If you've lost your card
If your card is lost or stolen, you can cancel it and order a new one in the app:
- Go to the Card icon.
- Tap on Cancel and Replace Card.
- Follow the prompts.
If you’ve lost your Joint ANZ Plus Visa Debit card, remember to swipe across to your Joint card before following the steps above.
We’ll cancel your existing card and send you a new one with new details.
Your card details with some merchants may be auto-updated. Please check to ensure all merchants have your updated card details.
If you can’t find your card, but want to keep looking for it, you can lock it in the app:
- Go to the Card icon.
- Tap on Lock.
If you've lost your phone
If your device is lost or stolen, please call an ANZ Plus Coach as soon as possible on 13 42 69 between 9am and 5pm AEST/AEDT on business days.
To get in touch outside of these hours or from overseas, please call 13 70 20 (+61 03 4050 9272).
If you're overseas...
If your card is lost, start by locking it in the ANZ Plus app to prevent unauthorised transactions, then cancel it and order a new one following the steps above.
If it‘s a Joint ANZ Plus card, remember to swipe across to your Joint card before locking or replacing your card.
We can’t ship a new card internationally, so you’ll need to get it sent to a secure location back in Australia.
If your phone is lost while you're overseas, please get in touch right away using the international number listed above.