Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
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Report suspicious activity to ANZ
Call us via the ANZ App:
The quickest way to report fraud or unusual activity is by calling us via the ANZ App.
You'll be automatically verified for fast-track support from one of our specialists.
Log in to the ANZ App, tap Support, select one of the options below and follow the prompts to call us:
If you can't access the ANZ App, please call us:
ANZ Cards (Debit and Credit)
13 22 73 / +61 3 9683 9999
ANZ Internet Banking (Personal Banking)
13 33 50 / +61 3 9683 8833
ANZ Small Business and Business Banking
13 33 50 / +61 3 9683 8833
Business customers using ANZ Transactive
13 70 28 / +61 3 8693 7153
Unable to log in to the ANZ Plus app? Please follow the instructions on-screen when you open the app.
Please call ANZ immediately if:
Think you've received a fake email or SMS claiming to be from ANZ? Follow the instructions below and report it to us at hoax@cybersecurity.anz.com.
If your debit or credit card has been lost or stolen, please let us know immediately. We can then cancel the card and order you a new one.
Report scams to Scamwatch to help the National Anti-Scam Centre disrupt scams, monitor trends and warn others about new and emerging scams.
If you've suffered a loss of personal information or money, please also report the scam to the police through ReportCyber.
For support, you can also call the Australian Signals Directorate's Australian Cyber Security Centre on their 24/7 Hotline 1300 CYBER1 (1300 292 371).
You can also contact IDCare, a not-for-profit organisation providing support to those experiencing identity and cyber security issues.
In a genuine ANZ call, SMS message or email, we will never ask you to:
Scams and fraud are on the rise and growing more complex, so it's important to learn about: