Message Us

Message Us is a secure way to ask questions in the ANZ App. You can get answers without the need to call or visit a branch.

To get started tap on Support then Message us, answer a few questions and a team member will get back to you, available 7 days a week, 8am-8pm AEST/AEDT.

No, data file transfers such as photos, videos and voice messages are not possible, however you can enjoy up to 2000 characters per message.

Yes, you can leave the app and use your phone for other things. If notifications are turned on, you will receive an alert once our team has replied. That's nice and handy for a multitasker!

That's an easy one. By tapping on Support then Message us, you can view your conversation history anytime. You will have access to your message history for 6 months.

Our virtual assistant Lotti can support with fast answers 24/7 or connect you with a banker when needed. We have a team of bankers available primarily between 8:00am – 8:00pm as well as overnight teams who support outside of this. The best part, if you have notifications enabled, once you message us you can close the app and continue on with your day. You’ll receive a notification once your banker is online and answering your questions.

When you need help it’s best to message us and we can provide an immediate response to help you find the right answer. Your identity is already confirmed in the app meaning you can skip the pre-screening and connect with a banker faster. If there is a need to call we’ll tell you and if you call through the app you’ll also skip ahead with your identity already confirmed.