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ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Effective on and from the 19 February 2024, we will be making changes to some of our Terms and Conditions booklets (‘Terms and Conditions’). The relevant sections to the Terms and Conditions will be updated as outlined below.
For customers who added their ANZ Card to their Digital Wallet on their mobile device or digital watch between 8 November 2023 and 25 January 2024 all changes to the Terms and Conditions apply.
For customers who added their ANZ Card to their Digital Wallet on their mobile device or digital watch between 26 January 2024 and 19 February 2024 changes to the date of the Terms and Conditions apply only.
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(a) Your responsibilities
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(b) Transactions which are taken to be authorised
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you are taken to have authorised that person to transact on your account using Apple Pay.
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(c) What you must report to ANZ
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You must report the following to ANZ by calling us immediately on 1800 033 844 (24 hours a day) if:
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(d) Consequences of reporting and delayed reporting
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If you report any of the circumstances in clause 3 (c) above, we will suspend use of your ANZ Card with Apple Pay.
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(e) Unauthorised transactions
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At any time, a Cardholder can delete or suspend their ANZ Card from Apple Pay. You cannot suspend the use of Another Cardholder's ANZ Card in Apple Pay, but you can suspend or close the ANZ Card of Another Cardholder by calling 1800 033 844 (24 hours a day).
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Unless required by law, or where it is reasonably practicable to do so, we will not give you notice prior to blocking, suspending or terminating your ANZ Card in Apple Pay.
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We are not responsible for the functionality or availability of Apple Pay, its compatibility with contactless terminals, or the availability of Apple's third-party communications and network providers (except to the extent that we are deemed liable under the ePayments Code).
ANZ's obligation to you in relation to the functionality of Appley Pay is limited to securely supplying information to Apple in order to allow use of an ANZ Card through Apple Pay.
Limitations on ANZ’s liability to you are set out in clause 8.
You will need to agree to Apple's terms and conditions in order to use Apple Pay.
Insert a new first paragraph after the section heading with the following:
ANZ is not liable for any loss or damage you suffer due to the supply of information to Apple, except to the extent any loss or damage arises from the negligence, fraud or wilful misconduct by ANZ or its officers, employees, contractors or agents.
Delete section heading and replace with the following:
9. We can make changes to these terms without your agreement
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If we make a change you are not prepared to accept, you can remove your ANZ Card from Apple Pay on your Apple Device. Instructions on how to remove an ANZ Card from Apple Pay are set out at www.anz.com/applepay.
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10. Electronic communication
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Without limiting any other means of communicating with you under the Account Terms, we may communicate with you by sending an SMS to the telephone number you have provided us, an email to the email address you have provided to us or by writing to you at the address you have provided to us. The SMS or notice may include a link to detailed information on our website.
Delete the term “Google Pay” and replace with the term “Google Wallet” throughout entirety of the Terms and Conditions.
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If a Cardholder no longer wishes to use an ANZ Card with Google Wallet on a particular Fitbit Device that card has been added to, the Cardholder can delete the ANZ Card from Google Wallet using the Fitbit Device on a paired Mobile Device, or deactivate Google Wallet online through the Cardholder’s Google account at www.google.com.
Insert a new paragraph five in this section with the following:
If a Cardholder no longer wishes an ANZ Card to be used with Google Wallet on any Fitbit Device that card has been added to they should ensure the ANZ Card is deleted from Google Wallet on each Fitbit Device the ANZ Card has been added to.
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If a Cardholder no longer wishes to use any card added to Google Wallet via the Fitbit Device they can:
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(a) Your responsibilities
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(b) Transactions which are taken to be authorised
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(c) What you must report to ANZ
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You must report the following to ANZ by calling us immediately on 1800 033 844 (24 hours a day) if:
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(d) Consequences of reporting and delayed reporting
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If you report any of the circumstances in clause 4 (c) above, we will suspend use of your ANZ Card with Google Wallet.
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(e) Unauthorised transactions
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At any time, a Cardholder can delete or suspend their ANZ Card from Google Wallet. You cannot suspend the use of Another Cardholder's ANZ Card in Google Wallet, but you can suspend or close the ANZ Card of Another Cardholder by calling 1800 033 844 (24 hours a day).
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Unless required by law, or where it is reasonably practicable to do so, we will not give you notice prior to blocking, suspending or terminating your ANZ Card in Google Wallet.
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We are not responsible for the functionality or availability of Google Wallet or any Fitbit Device, its compatibility with contactless terminals, or the availability of Google's third-party communications and network providers (except to the extent that we are deemed liable under the ePayments Code).
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Limitations on ANZ’s liability to you are set out in clause 9.
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ANZ is not liable for any loss or damage you suffer due to the supply of information to Fitbit and/or Google, except to the extent any loss or damage arises from the negligence, fraud or wilful misconduct by ANZ or its officers, employees, contractors or agents.
Delete section heading and replace with the following:
10. We can make changes to these terms without your agreement
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If we make a change you are not prepared to accept, you can remove your ANZ Card from Google Wallet on your Fitbit Device or Mobile Device. Instructions on how to remove an ANZ Card from Google Wallet are set out at www.anz.com/googlepay.
Delete section heading and replace with the following:
11. Electronic communication
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Without limiting any other means of communicating with you under the Account Terms, we may communicate with you by sending an SMS to the telephone number you have provided us, an email to the email address you have provided to us or by writing to you at the address you have provided to us. The SMS or notice may include a link to detailed information on our website.
Insert a new paragraph four in this section with the following:
If a Cardholder no longer wishes to use an ANZ Card with Garmin Pay on a particular Garmin Device that card has been added to, the Cardholder can delete the ANZ Card from Garmin Pay using the Garmin Connect Mobile App on a paired Mobile Device.
Insert a new paragraph five in this section with the following:
If a Cardholder no longer wishes an ANZ Card to be used with Garmin Pay on any Garmin Device that card has been added to they should ensure the ANZ Card is deleted from Garmin Pay on each Garmin Device the ANZ Card has been added to.
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If a Cardholder no longer wishes to use any card added to Garmin Pay with Garmin Pay they can:
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(a) Your responsibilities
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(b) Transactions which are taken to be authorised
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(c) What you must report to ANZ
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You must report the following to ANZ by calling us immediately on 1800 033 844 (24 hours a day) if:
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(d) Consequences of reporting and delayed reporting
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If you report any of the circumstances in clause 4 (c) above, we will suspend use of your ANZ Card with Garmin Pay.
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(e) Unauthorised transactions
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At any time, a Cardholder can delete or suspend their ANZ Card from Garmin Pay. You cannot suspend the use of Another Cardholder's ANZ Card in Garmin Pay, but you can suspend or close the ANZ Card of Another Cardholder by calling 1800 033 844 (24 hours a day).
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Unless required by law, or where it is reasonably practicable to do so, we will not give you notice prior to blocking, suspending or terminating your ANZ Card in Garmin Pay.
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We are not responsible for the functionality or availability of Garmin Pay, its compatibility with contactless terminals, or the availability of Garmin’s third-party communications and network providers (except to the extent that we are deemed liable under the ePayments Code).
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Limitations on ANZ’s liability to you are set out in clause 9.
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ANZ is not liable for any loss or damage you suffer due to the supply of information to Garmin, except to the extent any loss or damage arises from the negligence, fraud or wilful misconduct by ANZ or its officers, employees, contractors or agents.
Delete section heading and replace with the following:
10. We can make changes to these terms without your agreement
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If we make a change you are not prepared to accept, you can remove your ANZ Card from Garmin Pay on your Garmin Device or Mobile Device. Instructions on how to remove an ANZ Card from the Garmin Pay are set out at www.anz.com/garminpay.
Delete section heading and replace with the following:
11. Electronic communication
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Without limiting any other means of communicating with you under the Account Terms, we may communicate with you by sending an SMS to the telephone number you have provided us, an email to the email address you have provided to us or by writing to you at the address you have provided to us. The SMS or notice may include a link to detailed information on our website.
Delete the term “Google Pay” and replace with the term “Google Wallet” or “Android Device” throughout entirety of the Terms and Conditions (including the document title).
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It may be possible to make transactions using Google Wallet with your Android Device after deleting/uninstalling Google Wallet on your Android Device. As a result, if you no longer wish to use an ANZ Card with Google Wallet, you should remove the ANZ Card from the Google Wallet prior to deleting/uninstalling Google Wallet on your Android Device. Other ways you can ensure that your ANZ Card cannot be used with Google Wallet on your Android Device include:
Delete the words “on an account” in this section.
Delete the words “in an application” in this section and replace with the following:
“for an online payment”
Delete the words “transactions in applications” in this section.
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(a) Your responsibilities
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(b) Transactions which are taken to be authorised
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(c) What you must report to ANZ
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You must report the following to ANZ by calling us immediately on 1800 033 844 (24 hours a day) if:
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(d) Consequences of reporting and delayed reporting
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If you report any of the circumstances in clause 4 (c) above, we will suspend use of your ANZ Card with Google Wallet.
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(e) Unauthorised transactions
Delete the last three paragraphs in this section.
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At any time, a Cardholder can delete or suspend their ANZ Card from Google Wallet. You cannot suspend the use of Another Cardholder's ANZ Card in Google Wallet, but you can suspend or close the ANZ Card of Another Cardholder by calling 1800 033 844 (24 hours a day).
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Unless required by law, or where it is reasonably practicable to do so, we will not give you notice prior to blocking, suspending or terminating your ANZ Card in Google Wallet.
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Your ANZ Cards may also be removed from Google Wallet where your Android Device has not connected to Google’s servers for at least 90 days.
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Google Wallet is provided by Google, not by ANZ.
We are not responsible for the functionality or availability of Google Wallet, its compatibility with contactless terminals, or the availability of Google's third-party communications and network providers (except to the extent that we are deemed liable under the ePayments Code).
ANZ's obligation to you in relation to the functionality of Google Wallet is limited to securely supplying information to Google in order to allow the use of an ANZ Card through Google Wallet.
Limitations on ANZ’ s liability to you are set out in clause 9.
You will need to agree to Google’s terms and conditions in order to use Google Wallet.
Insert a new first paragraph after the section heading with the following:
ANZ is not liable for any loss or damage you suffer due to the supply of information to Google, except to the extent any loss or damage arises from the negligence, fraud or wilful misconduct by ANZ or its officers, employees, contractors or agents.
Delete section heading and replace with the following:
10. We can make changes to these terms without your agreement
Insert a new paragraph two in this section with the following:
If we make a change you are not prepared to accept, you can remove your ANZ Card from Google Wallet on your Android Device. Instructions on how to remove an ANZ Card from Google Wallet are set out at www.anz.com/googlepay.
Delete section heading and replace with the following:
11. Electronic communication
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Without limiting any other means of communicating with you under the Account Terms, we may communicate with you by sending an SMS to the telephone number you have provided to us, an email to the email address you have provided to us or by writing to you at the address you have provided to us. The SMS or notice may include a link to detailed information on our website.
Delete the term “Samsung Pay app” and replace with the term “Samsung Pay” throughout entirety of the Terms and Conditions.
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If a Cardholder no longer wishes to use an ANZ Card with Samsung Pay on a particular Samsung Device, the Cardholder can delete the ANZ Card from Samsung Pay on that Samsung Device.
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If a Cardholder no longer wishes an ANZ Card to be used with Samsung Pay on any Samsung Device that card has been added to they should ensure the ANZ Card is deleted from Samsung Pay on each Samsung Device the ANZ Card has been added to.
Insert a new paragraph five in this section with the following:
If a Cardholder wants to ensure all cards (including any ANZ Card) added to Samsung Pay on a Samsung Device cannot be used with Samsung Pay on that Samsung Device they can also:
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A Cardholder can remove an ANZ Card linked to your account from Samsung Pay on the Cardholder’s Samsung Device at any time.
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(a) Your responsibilities
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(b) Transactions which are taken to be authorised
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(c) What you must report to ANZ
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You must report the following to ANZ by calling us immediately on 1800 033 844 (24 hours a day) if:
Insert a new sub-heading before the words “Based on your report…” in this section with the following:
(d) Consequences of reporting and delayed reporting
Replace the first sentence within the first paragraph under new sub-heading (d) in this section with the following:
If you report any of the circumstances in clause 4 (c) above, we will suspend use of your ANZ Card with Samsung Pay.
Insert a new sub-heading before the words “In the Account Terms…” in this section with the following:
(e) Unauthorised transactions
Delete the final three paragraphs in this section (inclusive of the final three dot-points).
Insert a new first paragraph after the section heading with the following:
At any time, a Cardholder can delete or suspend their ANZ Card from Samsung Pay. You cannot suspend the use of Another Cardholder's ANZ Card in Samsung Pay, but you can suspend or close the ANZ Card of Another Cardholder by calling 1800 033 844 (24 hours a day).
Insert a new dot-point two in this section with the following:
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Unless required by law, or where it is reasonably practicable to do so, we will not give you notice prior to blocking, suspending or terminating your ANZ Card in Samsung Pay.
Insert a new paragraph two in this section with the following:
We are not responsible for the functionality or availability of Samsung Pay, its compatibility with contactless terminals, or the availability of Samsung's third-party communications and network providers (except to the extent that we are deemed liable under the ePayments Code).
Delete paragraph four in this section and replace with the following:
Limitations on ANZ’s liability to you are set out in clause 9.
Insert a new first paragraph after the section heading with the following:
ANZ is not liable for any loss or damage you suffer due to the supply of information to Samsung, except to the extent any loss or damage arises from the negligence, fraud or wilful misconduct by ANZ or its officers, employees, contractors or agents.
Delete section heading and replace with the following:
10. We can make changes to these terms without your agreement
Insert a new paragraph two in this section with the following:
If we make a change you are not prepared to accept, you can remove your ANZ Card from Samsung Pay. Instructions on how to remove an ANZ Card from Samsung Pay are set out at www.anz.com/samsungpay.
Delete section heading and replace with the following:
11. Electronic communication
Delete this entire section and replace with the following:
Without limiting any other means of communicating with you under the Account Terms, we may communicate with you by sending an SMS to the telephone number you have provided us, an email to the email address you have provided to us or by writing to you at the address you have provided to us. The SMS or notice may include a link to detailed information on our website.