Natural disaster support 

We understand that in times of need you want a fast response. That’s why we’ve created a Disaster Relief Package for personal and business customers affected by natural disasters.

We also understand that each customer will have different needs, which is why we encourage you to review the package below before getting in touch to discuss your support options.

If you’re a personal or business customer affected by a natural disaster – such as a bushfire, flood, storm or earthquake – we encourage you to get in touch so that we can discuss the support options in our Disaster Relief Package, which we may be able to offer you:

• Short-term payment relief on home loans, credit cards, personal loans and some business loans (we may still charge you interest during that period)
• Waiving fees for restructuring business loans
• Waiving fees for accessing term deposits early

Also, if you have ANZ Home and Contents Insurance, you may be eligible for emergency funds and temporary accommodation.

Contact your ANZ Relationship Manager

If you’re a personal or business customer and have an ANZ Relationship Manager, please contact them first.

Apply for assistance or call our hotline

Completing our financial assistance form is the quickest way to request support. You can also call our financial hardship team, but be prepared for longer than expected wait times. 

Financial assistance form Call 1800 149 549