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Buying your next home?
See our home loan tools, articles and resources to help you explore your home loan options. We'll help you get to a good place.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
We’ve identified that your personal details with us are either incomplete, incorrect or out of date. We need you to provide this information to help protect your accounts from financial crimes such as money laundering, fraud and identity theft, and help ANZ comply with its legal obligations. You can learn more by visiting the AUSTRAC website.
By keeping your details up to date you’ll also ensure your account remains active and secure. We do this for all customers, regardless of how long you’ve banked with ANZ.
Request a call back to keep your details up-to-date. Request a call back |
It’s wise to be cautious when someone’s asking for your details. You should always verify a caller’s identity before handing over any personal or banking information. You can do this by asking for their details and calling them back on the phone number listed on ANZ’s website.
The outbound phone number that we’ll use to contact you on will be 03 9955 3000, 03 8580 8300, 03 8580 8200, 02 7231 6100, 02 7231 6200.
If you’ve been contacted and you’re unsure if it’s ANZ, you can always contact us directly for your peace of mind.
If you’re a business customer (refer to the communication we’ve sent for the best number to contact us). And for more measures to protect your information, you can visit our security page.
1800 161 270 or +61 3 8569 4059
1800 861 846 or +61 3 9955 3213
Refer to the communication we’ve sent for the best number to contact us
We will communicate with you through one or more of the following channels:
You can also proactively contact ANZ by calling the number below and quoting the reference number in the communication you’ve received from us.
Call 1800 434 181 or +61 3 8569 4126
Monday to Friday, 9am to 7pm AEST/AEDT
please refer to the communication we’ve sent for the best number to contact us.
Call 1800 161 270 or +61 3 8569 4059
Call 1800 861 846 or +61 3 9955 3213
Monday to Friday, 9am to 5pm AEST/AEDT
It’s great that you’re alert to who’s contacting you and for what purpose. In this instance, we’re reaching out as we’ve noticed your personal and/or entity (business or organisation) information is either incomplete, incorrect, or out of date and we need you to confirm or update them.
This process is called “Know Your Customer” or “KYC”. We work hard to fight financial crime, and you can help by ensuring we hold your current and correct information. Even if none of your details have changed, we’re still required to confirm this information with you on an ongoing basis.
“Know Your Customer” or KYC is what we do to identify who you are, and either confirm or verify those details to ensure they’re accurate. KYC isn’t just for new customers, it’s for all customers, regardless of tenure. By having the right customer information, we can help protect you and reduce the risk of fraud and financial crime. It’s an important part of the way we manage money laundering and other risks and helps us comply with relevant anti-money laundering and counter-terrorism financing laws.
This all depends on whether you’re an individual or a business. For example, the personal information we’ll ask for includes:
This information helps us ensure that we “know our customers” and is a key part of the way in which ANZ fights financial crime and complies with our obligations. The better we know you, the more chance we have of stopping financial crime and protecting you and the things you’ve worked so hard for. If you’d like to speak with someone for more support, you can contact our Ongoing Customer Due Diligence team on 1800 434 181 (Intl: +61 3 8569 4126) if you’re a personal customer or 1800 161 270 (Intl: +61 3 8569 4059) / 1800 861 846 (Intl: +61 3 9955 3213) if you’re a business customer (refer to the communication we’ve sent for the best number to contact us).
Where documents are required to be collected, we do so to help prevent identity theft, money laundering, financial fraud and other forms of financial crimes. Document collection means that we can be satisfied that an individual and/or entity (business or organisation) exists and is who they claim to be. This is one of our lines of defence against financial crime, which has a significant impact on the Australian community.
If your details can’t be confirmed and/or verified, usage of your accounts could be restricted and you may not be able to apply for new products. This can include, for example, restrictions on withdrawals or purchases on a card. This is a step that we use only if we’ve not been able to contact you or get the information we need.
The following are some of the restrictions that could be applied to your account/s if you don’t provide updated details to ANZ:
Information on how we manage and protect your personal information is available at our Privacy Centre. You can also obtain a copy of our privacy policy from that page, or ask for a copy at any branch.
To keep your details up-to-date when you prefer. You can request a call back.
Book an appointment online to speak to someone at your preferred branch.
Want to speak to a human? Here you'll find the right number for your enquiry.
Support information for online banking as well as products and services.
Any information provided is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. ANZ recommends you read the applicable Terms and Conditions booklets and the ANZ Financial Services Guide (PDF) before deciding whether to acquire, or continue to hold, a particular product, which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.