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Edit a PayID® - business customers

A PayID® lets you use your mobile number, email address or ABN/ACN to receive secure payments quicklydisclaimeror set up a PayTo agreement.disclaimerOnce created, your PayIDs can be easily managed and edited.

You can change the linked account to another one of your ANZ accounts, transfer it to a non-ANZ account or close the PayID. In some cases you may be able to change the name linked to a PayID as well.

As a business customer, how do I create and edit a PayID?

Create and edit a PayID

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For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 8:00am to 8:00pm (AEST) Monday - Friday and 8:00am to 6:00pm (AEST) Saturday and Sunday.

Frequently asked questions

Use our frequently asked questions to find out more about editing a business PayID.

A PayID is a simplified payment address that’s linked to a bank account and capable of receiving payments.  

ANZ allows you to link a mobile number, email address or ABN/ACN with an eligible ANZ bank account to create a PayID.

ANZ allows payments to PayID mobile numbers, email addresses, ABN/ACNs and Organisation IDs (Org IDs).

A PayID type refers to the form of identifier linked to a bank account to create a PayID.

Eligible ANZ accounts can be linked to the following PayID types to create a PayID:

Eligible ANZ accounts can pay to the following PayID types:

Your PayID is the phone number, email address or ABN/ACN that has been linked to your bank account.

Your PayID name is the legal name associated with your PayID. It is used by payers to confirm your identify prior to making a payment to your PayID.

To find out why your PayID has been locked and to unlock your PayID, you’ll need to call ANZ on 13 33 50 (International callers: +61 3 9683 8833) 8:00am to 8:00pm (AEST) Monday - Friday and 8:00am to 6:00pm (AEST) Saturday and Sunday.

Please note that you may have to answer security questions to verify your identity.

To unlock your PayID, you’ll need to call ANZ on 13 33 50 (International callers: +61 3 9683 8833) 8:00am to 8:00pm (AEST) Monday - Friday and 8:00am to 6:00pm (AEST) Saturday and Sunday.

Please note that you may have to answer security questions to verify your identity.

After you’ve submitted updates for a PayID, it should only take a few minutes before these changes are confirmed.

Please note that when transferring your PayID to a non-ANZ account, you’ll need to confirm the transfer with your other bank before the process can be finalised.

Payments will continue to be sent to the bank account that your PayID is currently linked to, until your updates are finalised.

You can only link each of your PayIDs to one eligible bank account.

You can only link each of your PayIDs to one eligible bank account.

Unfortunately, you can’t change your PayID, but you can create a new PayID with your new mobile number.

If you have a new mobile number you’d like to use as a PayID, you’ll need to update your ANZ contact details to include this mobile number so that it will be available for you to use to create a PayID.

Please note that if you are no longer in possession of the mobile number, email address or ABN/ACN that you’re currently using as a PayID then you should take the necessary steps to close this PayID.

Unfortunately, you can’t change your PayID, but you can create a new PayID with your new email address.

If you have a new email address you’d like to use as a PayID, you’ll need to update your ANZ contact details to include this email address so that it will be available for you to use to create a PayID.

Please note that if you are no longer in possession of the mobile number, email address or ABN/ACN that you’re currently using as a PayID then you should take the necessary steps to close this PayID.

PayID is for sending and receiving digital payments. Your PayID can be used to set up a PayTo agreementdisclaimer with a merchant or business or pay friends, family, in as little as 60 seconds.

You can create a PayID using each of the email addresses and mobile numbers that you have listed as contact details with ANZ.

If you have an eligible ANZ business account you can also create a PayID using an ABN/ACN. 

PayID information is stored in a Central Addressing Server (CAS). This information includes your PayID and your PayID name as well as the institution name and BSB and Account numbers of your linked account.

PayIDs can’t be used to withdraw cash from an account. They are designed to make sending and receiving payments easier.

Payments to PayIDs are only supported within Australia.

While most Australian banks should support payments to PayIDs, you may need to check with your payer to confirm whether or not they are able to make a payment to your PayID.

PayID is the naming service that allows you to send and receive payments using a mobile number, email address, ABN/ACN or Organisation ID (Org ID).  

Osko is the service that provides near real time transfers between participating accounts.

No. Your PayID is only for sending and receiving payments and cannot be used to access your accounts.

Yes, you can setup a PayTo agreement on an eligible account using your PayID.disclaimer

Important information

More information on PayID can be found at payid.com.au

More information on PayTo can be found at www.payto.com.au

PayID is a registered trademark of NPP Australia Limited.

Eligible accounts and payments only – sending and receiving account must be capable of processing faster payments. Technical interruptions may occur and some payments may be delayed e.g. for security screening.

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To be eligible to use a PayID for a PayTo agreement, the account must be eligible to send and receive NPP payments. PayTo is only available if offered by the relevant Payee. Technical interruptions may occur.

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