Your SecureMail

How do I manage my SecureMail messages?

SecureMail is a messaging service that enables you to send account information and enquiries or comments to us securely and confidentially.

• Your message will automatically include your ANZ Internet Banking Customer Registration Number (CRN)
• When you receive a SecureMail message, a number in an orange box will display on the Mail icon in the header indicating that you have a new message.

View my inbox (received messages)

To view your inbox:

• If you haven’t already done so, select the "Mail" icon from the header
• The secure messages sent to you by ANZ will be listed here in the “Your SecureMails” section
• You can check the status of each message (a blue dot indicates an unread message)
• You can also check the date and time each message was sent to you
• You can read your messages and you can create a new message.

Reply to a message

To reply to a message:

• If you haven’t already done so, select the "Mail" icon from the header
• Select the message from the inbox
• Select the "Reply" icon
• Compose your message
• Select "Send".

Note:

• The destination of your reply and the subject of your reply will always be pre-populated
• The subject defaults to the original subject of the message with "RE" in front of it to indicate that it is a reply
• The message will contain the original SecureMail that was composed by an ANZ Customer Service Consultant
• The reply you've sent will be stored in your sent messages folder
• ANZ should respond to your message within 24-48 hours of receiving it and provide you with an update on your enquiry
• Wherever possible, the message will be responded to via SecureMail.

Delete a message

After you have read a message, you might wish to delete it.

• If you haven’t already done so, select the "Mail" icon from the header
• Select the message you want to delete and then select the “Delete” icon
• The message will be immediately deleted
• Once the message is deleted it cannot be retrieved again.

Create a new enquiry

• If you haven’t already done so, select the "Mail" icon from the header
• Select "New enquiry". Enquiry types will be listed under various categories.
• You will be taken to the “Contact” page where enquiry types will be listed under various categories under the “Online Enquiries” heading.
• Select the enquiry tile relevant to your enquiry and enter the required details
• When you are happy with your enquiry, select "Submit"
• The message you’ve sent will be stored in your sent messages folder
• ANZ should respond to your message within 24-48 hours of receiving it and provide you with an update on your enquiry
• Wherever possible, the message will be responded to via SecureMail
• If you can’t find the message enquiry types you’re after, try the Contact page instead.

Read a message

• If you haven’t already done so, select the "Mail" icon from the header
• Select the message you want to read
• The message details, subject and date the message was sent are all displayed
• While reading a received message, you can reply to it, delete it, or go back to the inbox
• You may also be able to choose to view previous messages if there is a history available.

View sent messages

To view your sent SecureMail messages:

• If you haven’t already done so, select the "Mail" icon from the header
• Select the "Sent" tab
• The secure messages that you have sent to ANZ will be listed here
• You can check the date and time each message was sent by you
• You can read the message, create a new message, or view next 20 messages (available only if you have more than 20 messages).

Need more help?

• Use the ANZ App to message us with your identity already confirmed for fast track support straight to a specialist. Log in to the ANZ App, tap on Support, then tap on Message Us and follow the prompts.
• Call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.

Learn more