Can I activate a payment/transfer with a status of ‘deleted’?

No. Any payment/transfer that has been deleted cannot be reactivated. The deleted payment/transfer will be listed in the ‘Manage Future Payments/Transfers’ page until the due date.

Why am I unable to skip a payment/transfer?

If your payment/transfer is a one-off, you will not be able to skip it. If you want to change the payment/transfer date you will need to delete the future payment/transfer and set up a new one with the correct date.

How can I skip more than one payment/transfer from a recurring bill payment?

You can skip multiple payments from a sequence but you must skip each payment manually.

What does a payment/transfer status of ‘locked’ mean?

If a payment/transfer has a status of ‘locked’, this means that the payment/transfer is currently being processed. Once processing is completed it will show up in the account transaction history - How to view transactions >

Can I change, cancel or delete a payment/transfer I've scheduled for today?

You cannot cancel, change or delete immediate payments/transfers or a scheduled payment/transfer to be processed today.

Future payments

You can easily manage payments and transfers you've scheduled for a future date, including recurring payments, in the ANZ App and Internet Banking. Handy!

View or change future payments

View or change your future payments easily, in just a few steps.

In the ANZ App
In ANZ Internet Banking

How to view or change future payments

Skip or unskip future payments

You can skip or unskip the next instance of a recurring payment in just a few taps or clicks.

In the ANZ App
In ANZ Internet Banking

How to skip or unskip future payments

Tap Accounts, then More

Tap Future payments/transfers

Choose the payment you’d like to skip

Tap Skip next scheduled transfer and follow the prompts. Sorted!

Tip: If you’d like to skip multiple payments, repeat these steps. To reinstate a payment instance you skipped, follow these steps and choose Unskip next^{Superscript: 1}.

Delete a future payment

You can delete a future payment (one-off or recurring) in just a few taps or clicks. Remember when you delete a payment, it cannot be reactivated.

In the ANZ App
In ANZ Internet Banking

How to delete a future payment

Tap Accounts, then More

Tap Future payments/transfers

Select the payment or transfer you’d like to delete

Tap Delete, follow the prompts and it’s gone!

Tip: The payment will show a Deleted status until the scheduled payment date. After then, you will no longer see it in the ANZ App however you can see it in View past payments/transfers in Internet Banking.

Handy tips

Let us know in time

If you are changing a future payment, including skipping, unskipping or deleting, make sure you let us know by 11.59pm (AEST/AEDT) the day before the scheduled date.

Have the funds ready

To ensure successful payment, make sure the funds are ready to be withdrawn and are within your daily payment limits. Future-dated payments require cleared funds in your account at 11.59pm (AEST/AEDT) the day before the scheduled date.

Set the appropriate payment date

A future-dated payment will be processed on the morning of the date you schedule it and sent via the fastest method available. If the scheduled date falls on a weekend or public holiday (excl. Osko payments), it will be processed on the next bank business day.

FAQs

What does a payment status of ‘locked’ mean?

A payment/transfer will show with a status of "locked" when it is being processed. Once processing is completed, you will see the payment in the transaction history of your account.

Will I be notified if a future payment fails?

No, you will not be notified if a future payment fails. You can check the status of your payments in View past payments/transfers in ANZ Internet Banking. Learn more.

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Message us in the app

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

Find a branch

Important information

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

1. Future-dated payments/transfers require cleared funds in your account by 11.59pm (AEST/AEDT) the day before the scheduled payment/transfer. All future-dated payments/transfers will be processed by us on the morning of the date requested unless the payment/transfer date falls on a weekend or public holiday in which case it will be processed the next bank business day.

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