Repair payments and transfers summary

The Administrators and Authorisers with the correct access to the business accounts will receive payments/transfers for authorisation.

• If a payment/transfer requires further editing the Authoriser/Administrator sends it back for repair.

Administrators have the ability to manage the details and permissions for users, and can set the daily limit for Pay Anyone to be utilised by all users. They can also Create and Manage Pay IDs and enable International Service functionality. Authorisers are persons who have the authority to make payments on the account.

More about Internet Banking for Business user types

Payments awaiting authorisation sit in the "Work in progress queue" in "Authorise payments / transfers" under the "Payments" menu until they reach the payment expiry period (the default period being 7 days). This means that payments can stay unauthorised for 7 days before expiring.

Yes. An Administrator or Authoriser can choose to "Repair" or "Reject" a payment. Any payment that has been sent for repair will appear in the repair queue and can be corrected and resubmitted.

• Repair payments and transfers summary

Payments can expire in one of the two ways:

• If the payment was created as an immediate payment and was not fully authorised within the payment authorisation period.
• If the payment was created as a scheduled payment (future dated) and was not authorised by the cut-off time the previous bank business day by all required parties.

If the status shows that the payment has expired, the payment/transfer was not made and the same payment cannot be authorised again. A new payment needs to be set up and authorised within the authorisation period.

The payments has been rejected by one of the Authorisers. 

• This means that it cannot be authorised, re-submitted or sent for repair.
• This payment will need to be created again.

If the repair reason is provided in an invalid format, you won't be able to proceed.

Please make sure that the repair reason is:

• a maximum of 25 characters in length
• contains only letters, numbers, hyphens or spaces
• does not include any special characters (For example. @, $,*, %, etc.).

The "Repair payments/transfers" page contains the list of payments/transfers sent for repair by the Authorisers. The following information for each payment can be obtained from this page:

• Payment type: Pay Anyone, Pay BPAY® bills etc
• From account: the account to be debited for the payment
• To account: the recipient of the payment or transfer
• Payment amount: in the format 0.00
• Repair reason: the error in the transaction should be outlined here
• Sent for repair by: the name of the person who sent the item for repair
• The lodgement number for the transaction.