Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Contact us
We're making it easier for you to get in touch.
Report scam messages
If you think you've received a hoax email, SMS message or phone call claiming to be from ANZ, visit our Report suspicious activity page.
Call us
ANZ Plus
For support with ANZ Plus products, visit ANZ Plus Support or message a coach in-app
General enquiries
Call ANZ on 13 13 14 or +61 3 9683 9999 (from overseas), or message us securely in the ANZ App.
Lost or stolen cards
Log in to the ANZ App to report your card as lost or stolen, or temporarily block your card. Find out how
Otherwise, call ANZ on 1800 033 844 or +61 3 8699 6955 (from overseas).
Disputing a transaction
Lodge a transaction dispute via the ANZ App. Find out how
First Nations Customer Support Line
Speak with a culturally trained team member:
1800 037 366 Or see more information here
Other ways to get in touch
Write to us
Online enquiries about your ANZ account
If you need to contact us regarding your ANZ accounts, please login to Internet Banking and send a message via SecureMail. If you need to, please register here.
Credit Reporting enquiries & correction request
If you have a Credit Report correction request or enquiry, e.g. if you require ANZ to review the information included on your credit report about your ANZ accounts, you can submit it here.
Reverse charge calls
To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you are calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.
Other ways to contact us
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.
Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.