skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus
Find ANZ Support Centre
Find ANZ Support Centre

Set and change your account notifications

You can receive account notifications to your mobile number or email address whenever you send or receive an Osko payment, when an Osko payment fails or when you have an upcoming scheduled payment. You can also receive notifications when changes are made to your payee list.

What is Osko

Osko is a payment method used by ANZ and other participating financial institutions to send payments faster, smarter and simpler at any time, on any day of the year between eligible accountsdisclaimer.

To use Osko, you don't need to do anything differently, just send the payment though the ANZ Appdisclaimer or Internet Banking and ANZ will route the payment the fastest way possible. If both the sending and receiving accounts are Osko enabled, the payment should be made fast - even between different banksdisclaimer.

First time set up of account notifications

How to set account notifications in Internet Banking

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications
  3. Click Get started
  4. Choose the Email address or Australian mobile number you’d like to use to receive account notifications
  5. Choose Yes or No for notifications of a change to your payee list
  6. To receive notifications for a specific account, select Set notifications for that account
  7. Select Save

Please note that you can only select a contact point from the contact details that you’ve registered with ANZ. To receive notifications to a different email address or Australian mobile number you’ll need to update your ANZ contact details.

Please note: for some accounts you can only set notifications for when you receive an Osko payment, and for some accounts you can’t set any notifications.

Edit notification preferences

How to edit notification preferences in Internet Banking

To set account notifications, you’ll need to be

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications (ANZ Shield users will be prompted for a Shield code)
  3. Choose Edit preferences
  4. Select your preferred contact point from the dropdown menu under Where would you like your notifications to be sent
  5. Select Yes or No under Receive notifications when changes are made to your payee list?
  6. Select Save

Please note that you can only select a contact point from the contact details that you’ve registered with ANZ. To receive notifications to a different email address or Australian mobile number you’ll need to update your ANZ contact details.

Remove notifications

How to remove payee list notifications in Internet Banking

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications (ANZ Shield users will be prompted for a Shield code)
  3. Select Edit preferences
  4. Choose No to turn off payee list notifications
  5. Select Save to save your changes

How to remove account notifications in Internet Banking

  1. Log in to ANZ Internet Banking
  2. Go to the Settings menu and select Account notifications (ANZ Shield users will be prompted for a Shield code)
  3. Select Edit preferences
  4. Choose Edit for the account you’d like to remove notifications from
  5. Deselect the notifications that you no longer wish to receive
  6. Select Save to save your changes

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

Your questions answered

Osko is a fast payment network that allows near real-time payments between participating banks.

An Osko payment is a payment that is sent via the Osko service.

You don’t need to sign up for Osko payments. Osko payments are dependent upon the banks involved in the transaction.

Whether payment/s you send and receive are sent via the Osko service will depend upon whether your account is eligible to send and receive Osko payments, the terms and conditions of your payee’s or payer’s bank and any technical limitations or interruptions.

Some accounts aren’t eligible to send or receive payments using Osko. If this is the case then you won’t be able to set notifications for that particular account.

If none of your accounts are eligible to send or receive payments using Osko then you’ll only be able to set notifications for when changes are made to your payee list.

Notifications set in Internet Banking are only available for payee list changes and Osko payments.

If you have an eligible business account you can set up notifications in the ANZ App to receive notifications for payments other than Osko payments. For example when you withdraw cash at an ATM or use EFTPOS facilities.

Changing your Internet Banking notification preferences won’t change those set in your ANZ App and vice versa.

Unfortunately not, notifications are only available for Australian mobile numbers.  If you don’t have an Australian mobile number but would like to receive account notifications you can elect to receive them to an email address.

If a payment fails to be sent via the Osko service, our system will attempt to send it via alternative payment channels. If your payment fails via the Osko service and is successfully submitted via an alternative channel, then you’ll get a failed payment notification even though your payment was successfully submitted.

You may not be able to set account notifications because you don’t have a current Australian mobile number or email address saved in your ANZ contact details.

If you’d like to set account notifications, you can update your ANZ contact details to include an Australian mobile number or an email address.

If you’d like to stop receiving notifications then you can suspend all your notifications by editing your notification preferences.

Yes, you can enable push notifications to be sent to your device from the ANZ App. These are available for incoming and outgoing payments for eligible business accounts.

You can set a threshold amount so that you’ll only receive notifications for payments over that specific amount. This threshold can be changed at any time. e.g. If the threshold is $500, then you will only receive notifications for payments equal to or over $500.

To get started, log in to the ANZ App, tap Profile then Notifications and follow the prompts.

Important information

Available when the sending and receiving accounts are capable of processing faster payments. Not available on some ANZ accounts, including ANZ Home Loans and ANZ Personal Loans. Technical interruptions may occur.

Return

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Return
Top