Delete a direct loan payment

Direct loan payments are an easy way to set up recurring payments to your linked ANZ loan accounts.

You can delete a direct loan payment but remember that you won't be able to get the details back once you have deleted the payment.

How do I delete a direct loan payment?

To delete a direct loan payment:

• Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking.
• Select your loan account.
• Select the "Create or manage direct loan payments" link from the "Account actions" menu.

Direct loan payments summary

The "Direct loan payments" page will display the following information:

• Account name: displays the account name of the account that the loan is paid from
• Account number: displays the account number of the account that the loan is paid from
• Amount: displays the direct loan payment amount
• Frequency: displays the current frequency of any direct loan payment(s)
• Expiry date: displays the current expiry date of any direct loan payment(s). If the payment is "Until further notice", it will display the text "Ongoing".
• Payment type: displays "Bank Managed Payment (Direct Loan Payment)" or "Customer Managed Payment" depending on whether the payment is managed by ANZ or yourself.

Before deleting a direct loan payment

• If you are deleting a Bank Managed Payment please make alternative arrangements to pay your loan, otherwise you are at risk of missing repayments

Step 1 - Select the payment and choose to delete

Click "Delete" next to the direct loan payment you wish to delete.

Step 2 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct Loan Payment - Customer Authorisation" page.

• Select "I accept"

If you don't want to proceed with deleting this payment, select "Cancel".

Step 3 - View your lodgement receipt

Once you accept the customer authorisation the "Direct Loan Payment - Lodgement Receipt" page will display, showing the loan payment details and the transfer instructions.

To print this page, click on the "Print".

• A print-friendly version of the page will display. Click on "Print" to send the page to the printer
• If there is no print icon, please use your own browser's print function.

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Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 8:00am to 8:00pm (AEST) Monday - Friday and 8:00am to 6:00pm (AEST) Saturday and Sunday.

Frequently asked questions

Use our frequently asked questions to find out more about deleting a direct loan payment.