Find ANZ Support Centre

Add a direct loan payment

Direct loan payments are an easy way to set up recurring payments to your linked ANZ loan accounts.

You can choose to set up or increase a Bank Managed Payment, which acts as the main loan payment method. The amount automatically increases if the minimum loan payment amount increases.
Alternatively, you can set up regular payments as Customer Managed Payments. The amounts of these payments don't automatically update if the minimum loan payment amount increases.

How do I add a direct loan payment?

To add a direct loan payment:

Go to the Home page, which is the first page you see when you log on to ANZ Internet Banking.
Select your loan account.
Select the "Create or manage direct loan payments" link from the Account actions and then follow the steps below.

Option 1 - Add a direct loan payment for the first time

If you are adding a direct loan payment for the first time, Click "Add a new Payment" under the "Direct Loan Payments".

The loan repayment details for you loan will display in a table showing the minimum payment amount required, next payment date, frequency and end date of the loan
You will be asked to choose whether you want to make your payment a Bank Managed Payment (a Bank Managed Payment is a type of Direct Loan Payment) or a Customer Managed Payment. The Bank Managed Payment option is only available if this is to be your sole method of payment into the selected loan account.
Note: it's a good idea to choose the "Bank Managed Payment" payment here as Bank Managed Payments will automatically update to reflect the minimum payment amount for your loan, so you can be sure you're paying the correct repayment amount every time.

Follow the steps below to add a direct loan payment:

Step 1 - Read and accept the Important Information

Read and accept the Important Information for loan repayments on the "Direct Loan Payment – Important Information" page.

Select "I accept".
If you don't want to proceed with this payment instruction, select "Cancel".

Step 2 - Enter the loan payment details

Account to transfer from: select the account you wish to transfer funds from, using the drop down list
Amount: enter the amount you wish to pay. If this is a Bank Managed Payment, the amount cannot be below the minimum repayment amount shown in the table.

Step 3 - Enter the transfer details

Transfer Frequency: select the frequency of the payment, using the drop down list. This will only contain payment frequencies that are valid for the selected loan type.
Start date: the date you would like the payment arrangement to begin.
Finish date: the point at which you would like the payment arrangement to end. Choose option "Until further notice (maximum of 3 years)" OR "Specify a date" of your choice.

Select "Submit" to proceed with the loan payment.

Please note:

You are the only person who can change or remove a recurring payment that you've created
If this is a Bank Managed Payment, you must select “Until further notice (maximum of 3 years)” as the Finish Date option
If your loan is currently in an interest only, progress draw down, extension or deferral period, your additional payment will automatically stop at the end of that period.

Step 4 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct Loan Payment - Customer Authorisation" page.

Select "I accept".

If you don't want to proceed with this payment instruction, select "Cancel". This will take you back to the "Direct Loan Payment - Add Payment" page to make changes.

Step 5 - View your lodgement receipt

Your lodgement receipt is displayed to confirm that your loan payment instructions have been submitted successfully
This does not mean the loan payments will be processed successfully as that is dependent on the details you've entered being accurate and sufficient funds being available in the account from which the payment is made.

To print this page, click on the "Print" icon.

A print-friendly version of the page will display. Click on "Print" to send the page to printer.
If there is no print icon, please use your own browser's print function.

What happens next?

Depending on the loan payment requests and changes required in the loan contract, the direct loan payment may be set up straight away or sent to the Loan/Mortgage Team to process your request.
Your direct loan payment request may then take up to two bank business days to be processed.

Option 2 - Add additional payments

If you've already set up a Bank Managed or Customer Managed payment for your loan, the "Direct Loan Payments" page will display the following information for each payment:

Account Name: the name of the account that the loan is paid from
Account Number: the account number of the account that the loan is paid from
Amount: the payment amount
Frequency: the payment frequency
Expiry Date: the expiry date of the payment. If the payment instruction is to pay "Until further notice", it will display the text "Ongoing".
Payment Type: displays "Bank Managed Payment (Direct Loan Payment)" or "Customer Managed Payment" depending on whether this payment is managed by ANZ or yourself.

Please note, if you add an additional loan payment to your loan account, the existing payment will lose its “Bank Managed Payment (Direct Loan Payment)” status.

Follow the steps below to add a loan payment:

Step 1 - Click "Add payment"

If your existing loan payment is a “Bank Managed Payment (Direct Loan Payment)”, important information regarding the loan payments arrangement will appear on the screen.

Select "Continue" once you've read all the information

If your existing loan payment is not a “Bank Managed Payment (Direct Loan Payment)”, go to step 2.

Step 2 - Enter the loan payment details

From: select the account you wish to transfer funds from, using the drop down list
Amount: enter the amount you wish to pay.

Step 3 - Enter the transfer details

Frequency: select the frequency of the payment, using the drop down list. This will only contain payment frequencies that are valid for the selected loan type.
Start date: the date you would like the payment arrangement to begin.
Finish date: the point at which you would like the payment arrangement to end.

Select "Submit" to proceed with the loan payment.

Please note:

You are the only person who can change or remove a recurring payment that you have created.

Step 4 - Read and accept the customer authorisation

Read and accept the conditions for loan repayments on the "Direct Loan Payment - Customer Authorisation" page.

Select "I accept"

If you do not want to proceed with this payment instruction, select "Cancel". This will take you back to the "Direct loan payment - Add Payment" page to make changes

Step 5 - View your lodgement receipt

Your lodgement receipt is displayed to confirm that your loan payment instructions have been submitted successfully
This does not mean the loan payments will be processed successfully as that is dependent on the details you’ve entered being accurate and sufficient funds being available in the account from which the payment is made.

To print this page, select the "Print" icon.

A print-friendly version of the page will display. Select "Print" to send the page to the printer.
If there is no print icon in the top right corner, please use your own browser's print function.

What happens next?

Depending on the loan payment requests and changes required in the loan contract, the direct loan payment may be set up straight away or sent to the Loan/Mortgage Team to process your request.
Your direct loan payment request may then take up to two bank business days to be processed.

Need more help?

Choose another topic from the table of contents

Send us a SecureMail

For further assistance please call the ANZ Internet Banking team on 13 33 50 (International callers: +61 3 9683 8833) 8:00am to 8:00pm (AEST) Monday - Friday and 8:00am to 6:00pm (AEST) Saturday and Sunday.