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Go paperless

Switching to online only statementsdisclaimer is as easy as changing your preference in the ANZ App or Internet Banking. Less clutter, more organised and zero postal delays – nice one.

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Make the switch

Handy things to keep in mind

FAQs

Make the switch

You can select online only statements, or both paper and online. It’s your choice.

Change your preferences in the ANZ App

Log in to the ANZ App

Tap on the Profile icon at the bottom

Tap Statements and notices

Choose the account you’d like to update

Select Online only if you no longer want to receive paper statements, or select Paper and online if you still require paper statements

You may be prompted to apply the change to all your eligible accounts. If you agree, tap Continue. Sorted - we’ll email you!

Change your preferences in ANZ Internet Banking

Log in to Internet Banking

Select Settings from the navigation bar at the top

Scroll down and select Change my statement preferences

Select Online only for accounts you no longer want to receive paper statements for, or select Paper and online for accounts you still require paper statements for

Read and accept the terms and conditions by checking the box

Select Save

Handy things to keep in mind

You’ve made a great decision to save paper, trees and time by choosing the ANZ online statement option – you’re all set.

  • To ensure your statements aren’t rejected as spam emails, add statements@anzcommunications.anz.com to your contacts list
  • Check that your email address is up to date
  • Your new statement preferences will update in the ANZ App and Internet Banking within 24 hours
  • If your statement issue date is within a few days of changing your preference, your new preference may not take effect until your next statement issue date
  • You’ll receive an automatic email notification each time a new statement or notice is available. Nice!

Tip: Need help with viewing and saving your statements or ordering replacements? Get your statements online.

FAQs

Eligible accounts for online statements include most:

  • Personal everyday banking and savings accounts
  • Consumer Credit Cards
  • Business Credit Cards
  • Home Loan and Personal loan accounts
  • ANZ Business One (Business Visa Cards)
  • Business everyday transaction and savings accounts
  • Business loan accounts.

Accounts that are not eligible for online accounts will not show the ‘Online only’ or ‘Paper and online’ options on the preferences page in the ANZ App or Internet Banking.

In the ANZ App and Internet Banking, you can view online statements for an account if you are:

  • The primary cardholder of a consumer credit card (excluding ANZ Business One credit cards)
  • The Principal, Directory or Signatory for an ANZ Business One credit card
  • The primary, sole, or nominated joint owner of an account
  • A signatory or an Authorised Enquirer or Director for an ANZ Business One credit card
  • A direct or an indirect trustee
  • A third party signatory/power of attorney of a business account (except ANZ Business Loan account) or a personal everyday banking or savings account.

For ANZ Internet Banking for Business, the user must be granted access on the account to be able to view online statements. Certain account authority levels may prevent you from being eligible to view online statements. For example (but not limited to):

  • If you are an additional cardholder for a consumer credit card
  • If you are an additional cardholder for commercial credit cards (and you’re not a signatory or an Authorised Enquirer or a Director)
  • If you are a Beneficiary or Guarantor to an Account.

If you switch off paper statements for an account, this means that a person who previously received paper statements for that account:

  • Will not receive paper statements for that account if they have authorised access to that account in the ANZ App and/or Internet Banking; or
  • Will continue to receive paper statements for that account if they do not have authorised access to that account in the ANZ App and/or Internet Banking.

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

Important information

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

When you choose to receive statements “Online only”, you are nominating not to receive paper statements for that account. Please note, for users of ANZ Internet Banking for Business the option to switch off paper statements is not available.

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