Find ANZ Support Centre

Global digital services support

Below you’ll find contact details for our Institutional customer service centres that cover everything from security and login issues, support for our digital services, payments and cash management, trade and supply chain activities, clearing services, and reporting fraudulent or suspicious activity on your account.

Log on or access support content for your ANZ Digital Services.

Australia

Australia
Enquiry type	Phone	Operating hours Monday – Friday excluding public holidays	Additional information
Transactive – Global, Fileactive, Transactive Trade, security and logon issues, payments and accounts	13 31 99 +61 3 9601 1200	7.00am – 8.00pm AEST	Online Help
ANZ FX Online, eMatching and Transactive – Foreign Exchange	1800 644 323 +61 1800 644 323	8.00am – 8.00pm AEST	CommercialInstitutionalTradeSupport@anz.com
Asset Finance Portal (previously EsandaNet)	1800 069 908	8.00am – 8.00pm AEST	rfapps@anz.com
Clearing Services	1800 134 233 +61 3 8565 7234	6.00am – 8.00pm AEST 6.00am – 9.00pm AEDT	VOSTROClientServices@anz.com
To report fraudulent or unusual activity on your account	137 028 +61 3 8693 7153	8.00am – 8.00pm AEST	fraud@anz.com

New Zealand

New Zealand
Enquiry type	Phone	Operating hours Monday – Friday excluding public holidays	Additional information
Transactive – Global, Fileactive, Transactive Trade, security and logon issues, payments and accounts	0800 800 760 +64 4 473 0358	7.30am – 10.00pm NZST	Online Help anznztransup@anz.com
Commercial Cards	0800 473 473 +64 4 496 7246	Monday to Friday 8.00am – 8.00pm NZST Saturday and Sunday 8.00am – 6.00pm NZST	CommercialCardsMaintenance@anz.com
ANZ FX Online and eMatching	0800 220 400 +64 4 569 1250	7.30am – 5.00pm NZST	fes@anz.com
To report fraudulent or unusual activity on your account	+64 9 252 3413	10.00 am – 10.00 pm (NZT)	fraud@anz.com

Singapore

Singapore
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	18006227230 (Toll Free) +65 6637 7939 +65 6637 7674	9.00am to 6.00pm SGT Monday – Friday	ebankingservicesg@anz.com

China 中国

China
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	400 821 8030 (China Telecom) 400 651 9920 (China Unicom) +65 6637 7677 (International)	9.00am – 6.00pm CST Monday – Friday excluding public holidays	ebankingservicecn@anz.com

China
咨询类型	电话	营业时间	其它信息
所有类型	400 821 8030 (中国电信) 400 651 9920 (中国联通) +65 6637 7677 (海外热线)	上午9.00 – 下午6.00 中国标准时间周一至周五不含法定节假日	ebankingservicecn@anz.com

Cook Islands

Cook Islands
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	+682 217 31 (Toll Free) +65 6637 7628 (International)	8.00am to 5.00pm CKT Monday – Friday	ebankingserviceck@anz.com

Fiji

Fiji
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	008 002 150 +65 6637 7680 (International)	8.00am to 5.00pm FJT Monday – Friday	ebankingservicefj@anz.com

Hong Kong

Hong Kong
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	8009 08916 3013 4527 +65 6637 7675 (International)	9.00am to 6.00pm HKT Monday – Friday	ebankingservicehk@anz.com

India

India
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	+ 91 22 4112 0000 0008 006 101 008 +65 6637 7671 (International)	9.00am to 6.00pm IST Monday – Friday	ebankingservicein@anz.com in.clientservices@anz.com

Indonesia

Indonesia
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	0804 1000 269 +62 21 80862030	8.30am – 5.00pm WIB	ANZOIDN.CallCentre@anz.com (for cash enquiries) ID-ANZTRO@anz.com (for Trade enquiries)

Japan

Japan
Enquiry type	Phone	Operating hours	Additional information
For all enquiries on your account with Tokyo Branch excl. Personal Banking 東京支店にお口座をお持ちの法人のお客様専用	+81 3 6212 7605	9.00am – 5.00pm JST	wcsjp@anz.com

Kiribati

Kiribati
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	1102 (Toll Free) +65 6637 7622 (International)	9.00am to 6.00pm GILT Monday – Friday	ebankingserviceki@anz.com

Laos

Laos
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	+65 6637 7676 (International)	8.00am to 5.00pm ICT Monday – Friday	ebankingservicelaos@anz.com

Papua New Guinea

Papua New Guinea
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	1801 444 +65 6637 7679 (International)	8.00am to 5.00pm PGT Monday – Friday	ebankingservicepng@anz.com

Philippines

Philippines
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	1800 1651 0778 +65 6637 7678 (International) 1800 8908 8334 +632 8841 7741	9.00am to 6.00pm PST Monday – Friday	ebankingservicephp@anz.com

Samoa

Samoa
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	800 2697 +65 6637 7623 (International)	10.00am to 6.00pm SST Monday – Friday	ebankingservicews@anz.com

Solomon Islands

Solomon Islands
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	935 (Toll Free) +65 6637 7621 (International)	8.00am to 5.00pm SBT Monday – Friday	ebankingservicesb@anz.com

Taiwan

Taiwan
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	0809 008 000(Toll Free) +886 2 8722 5090	9.00am – 6.00pm CST	servicetw@anz.com

Timor Leste

Timor Leste
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	3311550 +65 6637 7627 (International)	9.00am to 6.00pm TLT Monday – Friday	ebankingservicetl@anz.com

Tonga

Tonga
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	08001313 +65 6637 7625 (International)	10.00am to 7.00pm TOT Monday – Friday	ebankingserviceto@anz.com

United Kingdom

United Kingdom
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	0800 917 8390 +65 6637 7682 (International)	Call: 9.00am to 6.00pm BST Monday – Friday	ebankingserviceuk@anz.com

United States of America

United States of America
Enquiry type	Phone	Operating hours	Additional information
For all enquiries	8444 609 517 +65 6637 7681 (International)	Call: 9.00am to 6.00pm EST Monday – Friday	ebankingserviceus@anz.com

Vanuatu

Vanuatu
Enquiry Type	Phone	Operating hours	Additional information
For all enquiries	081188 +65 6637 7626 (International)	9.00am to 6.00pm VUT Monday – Friday	ebankingservicevu@anz.com

Vietnam

Vietnam
Enquiry Type	Phone	Operating hours	Additional information
For all enquiries (English/ Vietnamese)	1800 585838 (Toll Free from Vietnam) +84 28 3911 3332 (International)	8.00am – 5.30pm ICT weekdays	clientservicesvn@anz.com

*Please contact us via email should you have enquiry outside of our operating hours

ANZ Legal Entities

ANZ Branch Details

ANZ Branch Details
Jurisdiction	Bank
Australia	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Fiji	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Hong Kong	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
India	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Japan	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Laos	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Philippines	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Singapore	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
Taiwan	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
United Kingdom	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.
United States of America	Australia and New Zealand Banking Group Limited ABN 11 005 357 522.

ANZ Subsidiary Details

ANZ Subsidiary Details
Country	Details
China	Australia and New Zealand Bank (China) Company Limited (the “Subsidiary”) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. The Subsidiary is incorporated in the PRC with limited liability and is licensed by China Banking Regulatory Commission (“CBRC”) to do deposit taking, lending and other business as approved by CRBC in the PRC. The Subsidiary is not an authorised deposit taking institution within the meanings of the laws of Australia. Deposits or liabilities with the Subsidiary are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of the subsidiary.
Indonesia	PT Bank ANZ Indonesia is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL).ANZBGL is incorporated in Australia, and is an authorised deposit taking institution (Bank) under Australian law. PT Bank ANZ Indonesia is incorporated and licensed in Indonesia with limited liability, and is not a Bank under Australian law. Deposits or liabilities with PT Bank ANZ Indonesia are not deposits or other liabilities of ANZBGL or its related group companies, and none of them stand behind or guarantee PT Bank ANZ Indonesia.
New Zealand	ANZ Bank New Zealand Limited (ANZ NZ) is a Subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZ NZ is a registered bank in New Zealand under the Reserve Bank Act 1989 (New Zealand), ANZ NZ is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZ NZ are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZ NZ.
Papua New Guinea	Australia and New Zealand Banking Group (PNG) Limited (ANZPL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZPL is incorporated and licensed in Papua New Guinea with limited liability. ANZPL is not an authorized deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZPL are not deposits or other liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZPL.
Vietnam	ANZ Bank (Vietnam) Limited (ANZVL) is a subsidiary of Australia and New Zealand Banking Group Limited (ANZBGL), which is incorporated in Australia. ANZVL is incorporated and licensed in Vietnam with limited liability. ANZVL is not an authorised deposit taking institution within the meaning of the laws of Australia. Deposits or liabilities with ANZVL are not deposits or liabilities of ANZBGL and ANZBGL is not required to meet the obligations of ANZVL.