Find ANZ Support Centre

Phone directory

Service	Type of enquiry	Phone number
Accessibility services	National Relay Service - operator relay calls	1300 553 467 and then enter the appropriate ANZ contact number 24 hours, 7 days
TTY users in conjunction with the National Relay Service	133 677 and then enter the appropriate ANZ contact number 24 hours, 7 days
Internet Relay users	Visit the relay service and then enter the appropriate ANZ contact number

Service

Type of enquiry

Phone number

Accessibility services

National Relay Service - operator relay calls

1300 553 467

and then enter the appropriate ANZ contact number

24 hours, 7 days

TTY users in conjunction with the National Relay Service

133 677

and then enter the appropriate ANZ contact number

24 hours, 7 days

Internet Relay users

Visit the relay service and then enter the appropriate ANZ contact number

Service	Type of enquiry	Phone number
Business and Corporate banking	General enquiries	1800 351 663 Weekdays 8am - 6pm (Sydney/Melbourne time)
	Business packages	1800 351 663 Weekdays 8am - 6pm (Sydney/Melbourne time)
	Business transaction accounts	1800 351 663 Weekdays 8am - 6pm (Sydney/Melbourne time)
	Business investment accounts	1800 351 663 Weekdays 8am - 7pm (Sydney/Melbourne time)
	Business finance	1800 351 663 Weekdays 8am - 6pm (Sydney/Melbourne time)
	Business credit cards	New customers 1800 351 663 Weekdays 8am - 7pm (Sydney/Melbourne time) Existing customers 1800 032 481 Report lost card 1800 033 844 Intl: +61 3 8699 6955 24 hours, 7 days
	Merchant services	Contact ANZ Worldline Payment Solutions Contact ANZ Worldline
	Commercial insurance	1300 552 253 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Internet banking for business	1800 269 242 Intl: +61 3 8699 6906 Weekdays 8am - 6pm (Sydney/Melbourne time)
	ANZ Financial Advice	1800 626 855 Weekdays 9am - 5pm (Sydney/Melbourne time)
	Foreign exchange	1800 640 574 Weekdays 8am - 8pm (Sydney/Melbourne time)
	International trade	1300 269 487 Weekdays 9am - 6pm (Sydney/Melbourne time)
	Small Business banking	1800 351 663 Weekdays 8am - 6pm (Sydney/Melbourne time)
	Agribusiness banking	1800 462 474 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Car loans	New Car Loan Applications 1300 655 086 Weekdays 8.30am - 6pm (Sydney/Melbourne time) Car Loan Enquiries - Existing Customers 13 23 73 8am - 6pm (Sydney/Melbourne time)
	Corporate banking	1300 883 798 Intl: +61 3 9601 1260 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Industry specialisation	1800 309 379 Weekdays 8am - 5pm (Sydney/Melbourne time)

Service	Type of enquiry	Phone number
Credit cards	Credit card enquiries - existing account holders	13 22 73 Intl: +61 3 8693 5077
	New credit card applications	13 33 33 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Lost or stolen credit cards	1800 033 844 Intl: +61 3 8699 6955
	Reverse charge calls	To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you're calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.

Service	Type of enquiry	Phone number
Financial difficulty	Customer connect	1800 252 845 Monday to Friday 9am - 6pm (Sydney/Melbourne time)

Service	Type of enquiry	Phone number
General enquiries	General enquiries	13 13 14 Intl: +61 3 9683 9999 Self-service phone banking is available 24 hours a day, 7 days a week. Or, you can speak to a consultant between 8am – 7pm Weekdays (Sydney/Melbourne time).
	Sanction Customer Contact	1800 271 197 Weekdays 8am - 5pm (Sydney/Melbourne time) International Number: +61 3 8565 7233
	Reverse charge from overseas	To make a reverse charge call from overseas to the numbers above, contact the international operator in the country you're calling from, using a LANDLINE, and request to be transferred to ANZ via reverse charge. If you dial the number directly, you may be charged for the call. The overseas reverse charge number is NOT available through mobile phones.
	Report a hoax or suspicious email	13 33 50 Intl: +61 3 9683 8833 24 hours a day, 7 days a week
	Internet Banking & Phone Banking registration	13 13 14 Intl: +61 3 9683 9999 Self-service phone banking is available 24 hours a day, 7 days a week. Or, you can speak to a consultant between 8am – 7pm Weekdays (Sydney/Melbourne time).
	Internet Banking & Phone Banking enquiries (reset password, pay anyone, technical problems)	13 33 50 Intl: +61 3 9683 8833 24 hours a day, 7 days a week
	Product Simplification	1800 317 366 Intl: +61 3 8699 6987 Weekdays 9am – 6.30pm (Sydney/Melbourne time)
	Transaction dispute^disclaimer or enquiries	Find out how to dispute a transaction^disclaimer online. Or call: 13 13 14 Intl: +61 3 9683 9999 24 hours a day, 7 days a week
	Lost or stolen credit cards	1800 033 844 Intl: +61 3 8699 6955
	Merchant services	Contact ANZ Worldline Payment Solutions Contact ANZ Worldline
	Media relations	03 9273 5555 Stephen Ries
	Enquiries in relation to subpoenas, garnishee orders	1300 279 754
	Customer identification review process	1800 606 269 Intl: +61 3 8699 6947 Weekdays 9am - 8pm (Sydney/Melbourne time)
	Customer Remediation Specialist Team	1800 245 416 Weekdays 8am - 6pm (Sydney/Melbourne time) International Number: +61 3 8699 6956

Service	Type of enquiry	Phone number
Home loans	Home loans (sales, new applications and further lending)	1800 519 766 Intl: +61 3 8699 6977 Monday to Friday 8am - 9.30pm (Sydney/Melbourne time) Saturday to Sunday 8am - 4.30pm (Sydney/Melbourne time)
Home loans customer services	13 25 99 Fax: 1300 655 706 Monday to Friday 8am - 7pm (Sydney/Melbourne time)
Mortgages collections	1800 888 410 Intl: +61 3 8699 6923 Fax: +61 3 9601 1244 Monday to Friday 8am - 8pm (Sydney/Melbourne time) Saturday 9am - 4pm (Sydney/Melbourne time)

Service

Type of enquiry

Phone number

Home loans

Home loans (sales,
new applications and further lending)

1800 519 766
Intl:
+61 3 8699 6977

Monday to Friday
8am - 9.30pm (Sydney/Melbourne time)
Saturday to Sunday
8am - 4.30pm (Sydney/Melbourne time)

Home loans customer services

13 25 99

Fax:
1300 655 706

Monday to Friday
8am - 7pm (Sydney/Melbourne time)

Mortgages collections

1800 888 410
Intl:
+61 3 8699 6923

Fax:
+61 3 9601 1244

Monday to Friday
8am - 8pm (Sydney/Melbourne time)
Saturday
9am - 4pm (Sydney/Melbourne time)

Service	Type of enquiry	Phone number
Insurance	Life Insurance	13 16 14 Weekdays 8am - 7pm (Sydney/Melbourne time)
	50+ Life Cover	13 16 14 Weekdays 8am - 7pm (Sydney/Melbourne time)
	Income Protection Insurance	13 16 14 Weekdays 8am - 7pm (Sydney/Melbourne time)
	Critical Illness Cover	13 16 14 Weekdays 8am - 7pm (Sydney/Melbourne time)
	Home Insurance	13 16 14 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Landlord Insurance	13 16 14 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Car Insurance	13 16 14 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Travel Insurance	13 16 14 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Credit and Loan Insurance	13 33 33 Weekdays 8.30am - 7.30pm Saturday 9am - 1pm (Sydney/Melbourne time)
	Business or Farm Insurance	13 16 14 Weekdays 8am - 8pm (Sydney/Melbourne time)
	ANZ Accident Insurance Cover Plus	13 16 14 Weekdays 8am - 7pm (Sydney/Melbourne time)
	International	International money transfers ANZ Phone Banking (to send an ANZ International Money Transfer) 1800 352 535 Intl: +61 3 9683 9999 Monday to Friday 8am to 7.30pm (Sydney/Melbourne time) International Support Centre (to make an enquiry about a completed ANZ International Money Transfer) 1800 681 683 Intl: +613 8565 7229 Monday to Friday 8am to 5pm (Sydney/Melbourne time)
Superannuation & Investment	ANZ Smart Choice Super and Pension	13 12 87 Weekdays 8:30am - 6:30pm (Sydney/Melbourne time)
	ANZ OneAnswer Investment Portfolio	13 38 63

Service	Type of enquiry	Phone number
Personal banking	New personal accounts	13 33 33 Monday - Friday 8am - 8pm (Sydney/Melbourne time)
	ANZ Plus	Contact in ANZ Plus app only
	Personal loans - sales enquiries and applications	13 33 33 Weekdays 8am - 8pm (Sydney/Melbourne time)
	Personal loans - servicing and maintenance	1800 351 663 Weekdays 8am - 7pm (Sydney/Melbourne time)
	Personal loan collections	1800 337 919 Intl: +61 3 9683 9299 (reverse charges) Weekdays 8am - 8pm (Sydney/Melbourne time) Saturday 9am - 4pm (Sydney/Melbourne time)
	Insurance services	Please see the investment and insurance contact information page
	ANZ Travel Card	1800 094 003 Intl: +61 3 9683 7777 24 hours a day, 7 days a week
	International trade finance	13 31 99
	V2 Plus	13 28 33 Intl: +61 3 8699 6994 Fax: 1800 671 800 Fax: +61 3 9277 1315 Weekdays 8am - 8pm (Sydney/Melbourne time)
	ANZ Cash Investment Account	1300 525 667 Intl: +61 3 8699 6902 Weekdays 8am - 6pm (Sydney/Melbourne time)

Service	Type of enquiry	Phone number
Shareholders	Australia	1800 11 33 99 Intl: +61 3 9415 4010 Monday to Friday
	New Zealand	0800 174 007 Fax: +64 9 488 8787
	United Kingdom	+44 870 702 0000 Fax: +44 870 703 6101
	United States	+1 888 269 2377 (within USA) +1 202 680 6825 (outside USA)
	Investor Relations	+61 3 8654 7682
Service of legal documents	Subpoenas, garnishee orders and statutory notices	1300 279 754
Switchboard		03 9273 5555

Service	Type of enquiry	Phone number
Term deposits	Term deposit enquiries - new, rollovers and top-ups	13 33 33 Intl: +61 3 9683 9999 Monday to Friday 8am to 8pm (Sydney/Melbourne time)
Term deposit enquiries - existing account holders	13 13 14 Intl: +61 3 9683 9999 Monday to Friday 8am to 7pm (Sydney/Melbourne time)

Service

Type of enquiry

Phone number

Term deposits

Term deposit enquiries -
new, rollovers and top-ups

13 33 33
Intl:
+61 3 9683 9999

Monday to Friday
8am to 8pm (Sydney/Melbourne time)

Term deposit enquiries -
existing account holders

13 13 14
Intl:
+61 3 9683 9999

Monday to Friday
8am to 7pm (Sydney/Melbourne time)