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Notify ANZ of a deceased customer
This notification form can be completed by anyone, but please note that for privacy reasons we can only send information about the deceased’s accounts or take instructions about how to finalise accounts from the Authorised Estate Representative
On receiving the notification, we will verify the deceased’s details and take steps to place a stop on the accounts held individually by the deceased.
If you are concerned about transactions on the deceased’s accounts prior to verification being complete, please call our Bereavement Services team on 1800 237 170 (or +61 3 8699 6969 from outside Australia) Monday to Friday, 8am to 5:30pm (Sydney/Melbourne time) excluding national public holidays.
Any information you provide is collected in accordance with ANZ's privacy notification. View privacy policy
ANZ may collect and disclose your personal information (including to third parties) for the purposes of managing any requests for information or managing the accounts of the deceased person. We may also use your information to improve our services. Any personal information collected by ANZ will be handled in accordance with ANZ’s Privacy Policy which can be found at anz.com/privacy. This policy also explains how you may access and seek correction of the information ANZ holds about you or raise a concern about how ANZ has handled your information.