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Report fraud, scams or suspicious activity
Message us in the ANZ App:
The quickest way to report fraud or unusual activity is to Message us in the ANZ App. You’ll get fast-tracked support that’s secure and available 24/7:
- Log into the ANZ App
- Tap ‘Support’
- Tap ‘Message us’ and enter ‘Report fraud’
Call us in the ANZ App:
You can also call us in the ANZ App. Your call will go through to the right team with your identity already confirmed.
- Log into the ANZ App
- Tap ‘Support’
- Choose one of the following options: Cards, Accounts and Loans, Profile and Security
- Tap ‘Reporting fraud or identity theft?’
- Tap ‘Give us a call’
If you can’t access the ANZ App, please call us:
ANZ Cards (Debit and Credit)
13 22 73 / +61 3 9683 9999
ANZ Internet Banking (Personal Banking)
13 33 50 / +61 3 9683 8833
ANZ Small Business and Business Banking
13 33 50 / +61 3 9683 8833
Business customers using ANZ Transactive
13 70 28 / +61 3 8693 7153
How to contact ANZ Plus
Dispute a transaction in the ANZ Plus app
Report a lost phone or ANZ Plus Visa debit card
Unable to log in to the ANZ Plus app? Please follow the instructions on-screen when you open the app.
When should you contact ANZ?
Please call ANZ immediately if:
- You think you've been scammed or suspect fraud on your account.
- You've noticed unusual activity on your account.
- You've shared private information like your PIN, passwords or banking details in response to a scam phone call, email or SMS.
- Your phone or other payment device is lost or stolen.
- You've logged in to your online banking after engaging with a suspicious message - by downloading an attachment, clicking on a link, or downloading remote access software.
Not sure if you've experienced a scam or fraud?
Report a lost or stolen card
If your debit or credit card has been lost or stolen, please let us know immediately. We can then cancel the card and order you a new one.
How to report hoax ANZ messages
Think you've received a fake email or SMS claiming to be from ANZ? Follow the instructions below and report it to us at hoax@cybersecurity.anz.com.
How to forward an Android SMS message:
01. Do not click on any links or download any attachments
02. Touch and hold the SMS message (ensuring no links are clicked).
03. Share the SMS message as an email (not a screenshot) to hoax@cybersecurity.anz.com
04. Delete it from your inbox
How to forward an iPhone SMS message:
01. Do not click on any links or download any attachments
02. Touch and hold the SMS message (ensuring no links are clicked).
03. Tap ‘More...’ and then select the ‘Forward’ icon (located at the bottom right-hand side of screen). Enter the recipient as hoax@cybersecurity.anz.com and send.
04. Delete it from your inbox
How to report a hoax email:
01. Do not click on any links or download any attachments
02. Forward the email (not a screen capture) to hoax@cybersecurity.anz.com
03. Delete it from your inbox
Report scams to Scamwatch to help the National Anti-Scam Centre disrupt scams, monitor trends and warn others about new and emerging scams.
If you've suffered a loss of personal information or money, please also report the scam to the police through ReportCyber.
You can also contact IDCare, a not-for-profit organisation providing support to those experiencing identity and cyber security issues.
In a genuine ANZ call, SMS message or email, we will never ask you to:
- share sensitive banking details (like passwords, PINs, ANZ Shield codes, token codes, or one-time passcodes (for payments) in an email or SMS)
- click a link to log in to your account
- grant remote access to your computer, phone, tablet (or any other mobile device)
- transfer money to another account
Scams and fraud are on the rise and growing more complex, so it's important to learn about: