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Business cyber security

Discover how ANZ protects your business banking and how you can report fraud and scams. Learn about common cyber threats and explore our tips to help keep your business, staff, information and customers safe.

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What’s trending in business cyber security

Stay ahead with the latest news in business cyber security. Discover how to protect your business, learn about current threats, train your employees, and see how we help protect your business.

 

TOPIC

How to protect your business

 

 6 articles

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What is multi-factor authentication

Learn what multi-factor authentication (MFA) is and how it adds an extra layer of security by requiring multiple verification methods to help protect your accounts from unauthorized access.

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Latest business threats

 

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Cyber security training for employees

Discover cyber security training for employees to help protect your business from cyber threats.

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How we protect you

 

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Business fraud prevention

Discover strategies and tips to help protect your business from fraud and safeguard your assets against cyber threats.

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Payment redirection scams

Hi,

I'm Cosi De Angelis head of transaction banking ANZ Australia commercial.

Today I'd like to talk to you about payment redirection scams a major threat to businesses especially in Australia this scheme involves cyber criminals masquerading as trusted entities like third parties suppliers customers or even internal staff.

Often a business will receive an invoice from a supplier whose email address has been compromised advising their Bank details have changed and requesting that future payments be made into a different fraudulent bank account. They may alter payment details or intercept invoices which are due to reroute payments to their own accounts.

Key preventive measures include educating staff and customers to recognise red flags like unexpected payment detail changes alteration and email addresses or unusual payment requests. Always verify request through trusted channel before making or changing details and avoid using contact information provided in unexpected or suspicious emails or invoices. Additionally save payee details using secure payment methods like pay ID or bpay and refrain from sharing account numbers.

People are the key in our first line of defense against cyber threats. It's vital that everyone can identify and act on them. Remember to stay vigilant at home and at work.

””

Types of business scams and fraud

Learn about various business scams and fraud, and how to help protect your company from these threats. Get tips and strategies to safeguard your business and take action if you've been scammed.

View all business scams and fraud 

Business security resources

Education

Latest security alerts

Types of scams

Types of fraud

Inform and educate your staff

Working from home securely

Data, software and network security

Security controls for your business

Security software

Data breach support

Business security guides

Small business cyber security guide 

Simplifying cyber for business guide (PDF) 

Simplifying cyber for business – summary (PDF) 

Email compromise (PDF) 

End of financial year security guide (PDF) 

External resources

Scamwatch 

””

Business security FAQs

What to do if you think you’ve been scammed

If you think you have been scammed, know that you’re not alone. It’s natural to be angry, as it can feel violating to have your good faith used against you. Below are some immediate actions you can take to protect yourself from further financial harm.

  • If you have shared financial information or transferred money, notify your bank immediately.  If you’re an ANZ customer, please contact us immediately.

  • If you shared credit card details, temporarily block or cancel those cards immediately. If your cards are with ANZ, you can do this through the app. Learn more.

Who can you contact if you’ve been scammed?

  • Report the scam to the Police through the Australian Signals Directorate’s ReportCyber portal. This resource is there for reports of scams where money or personal information has been lost.

  • You can contact the Australian cyber security hotline 24 hours a day, seven days a week on 1300 CYBER1 (or 1300 292 371). 

  • Help others by reporting to Scamwatch to help them prevent future losses, monitor trends and educate the population about emerging threats. 

  • You can also contact IDCare, a not-for-profit organisation providing support to those experiencing identity and cyber security issues.

Report a scam

ANZ regularly contacts customers via genuine calls and messages. However, cybercriminals can also contact you, claiming to be from ANZ.

They often use a technique called 'ID spoofing', where their caller ID shows a different number to the one they’re actually using.

This means they can mimic the name or number of major organisations, like ANZ.

We’re working with major telecommunications companies to activate anti-spoofing technologies to prevent criminals from abusing the "ANZ" brand in messages.

In a genuine ANZ call, SMS message or email, we'll never ask you to:

  • share sensitive online banking details (like passwords, PINs, ANZ Shield codes, token codes, or one-time passcodes for payment)
  • click a link to log in to your account
  • grant remote access to your computer, phone, tablet (or any other mobile device)
  • transfer money to another account to keep it safe

If unsure about a call, hang up immediately. If unsure about a message, don't click on links or attachments.

It's important to educate your team in cyber security practices, such as detecting scam messages and managing information to ensure security and privacy is maintained for both customers and your organisation. Visit our tips for working from home to learn about best practice and things your staff can do to ensure they are working safely and securely.

For additional controls, review the Australian Government’s Signals Directorate Essential Eight. These represent strategies to mitigate cyber security incidents in a prioritised list to assist organisations in protecting their systems.

For more information and tips on how to be safe online, visit ANZ security hub.

We recommend using PayID® to ensure an extra layer of security when sending or receiving payments.

You can create a PayID® on your eligible account using your mobile phone, email or ABN/ACN (if eligible). With PayID®, it's easier to receive paymentsdisclaimer or set up a PayTo® agreementdisclaimer by sharing your PayID® instead of your BSB and account number.

Learn more about PayID®

Get in contact with us

Report a lost or stolen card Report fraud or scams

Important information

Any information provided is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. ANZ recommends you read the applicable Terms and Conditions booklets and the ANZ Financial Services Guide (PDF) before deciding whether to acquire, or continue to hold, a particular product, which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.

Temporary service interruptions may occur. Technical requirements apply.

For information about fees & charges, please see the Business Banking Transaction Accounts Fees and Charges (PDF), ANZ Business Transaction Accounts Terms and Conditions (PDF) and Business Banking General Service Fees and Charges (PDF).

Falcon® is a registered trademark of Fair Isaac Corporation.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

Eligible accounts and payments only – sending and receiving account must be capable of processing faster payments. Technical interruptions may occur and some payments may be delayed e.g. for security screening.

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To be eligible to use a PayID for a PayTo agreement, the account must be eligible to send and receive NPP payments. PayTo is only available if offered by the relevant Payee. Technical interruptions may occur.

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