Security hub

Criminals are becoming more sophisticated and are using technology in creative ways to get access to information and funds. That’s why cyber security (protecting things like your computer, phone and personal information) is so important.  

 Cyber incidents can include the use of malicious software (e.g. malware and viruses) enabled by people or through exploiting vulnerabilities on websites or online services. Cyber incidents can also include malicious attacks on organisations. Typically, these incidents are used to get access to sensitive information, ultimately for financial gain, or to make a political statement.

 Explore the steps you can take to protect yourself or your organisation from cyber incidents.

Scams can be complex and present in multiple ways. For example, impersonation scams typically involve convincing individuals they’re interacting with a trusted person or organisation (like your bank, tax office or investment company).

In order to steal your money, the criminal may convince you to share sensitive information (e.g. your banking details) or authorise a payment from your account. This fake relationship can be built over a number of months over the phone, SMS messages, email or social media.

Learn more about common types of scams 

Fraud can take many forms and can occur without your knowledge. An example of credit card fraud is when credit card details are stolen using a specialised device, during a legitimate transaction. You may first become aware there’s an issue when you’re notified by your bank or when you view your transaction history.

 Find out how we protect our customers using our fraud detection technology, ANZ Falcon®.

Reporting a scam is an important step to help stop it. Plus it can prevent countless others falling victim too. Report a scam to Scamwatch.

If you have shared financial information or transferred money to a scammer - or if you suspect fraud on your account - please contact us immediately.

Learn how to spot a scam 

Phishing is a technique used by criminals to gain access to systems or sensitive personal or financial information, like bank account details, by impersonating an individual or business you may recognise and trust. Phishing is often done through legitimate-looking websites, emails and SMS messages, which are actually fake.  

It can be hard to spot scams and fraudulent activity. In a genuine ANZ call, SMS message or email, we will never ask you to:

• share sensitive banking details (like passwords, PINs, ANZ Shield codes, token codes. or one-time passcodes (for payment) in an email or SMS)
• click a link to log in to your account
• grant remote access to your computer, phone, tablet (or any other mobile device)
• transfer money to another account

Learn about types of scams and the latest security alerts.