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Open Banking Help for ANZ App or Internet Banking

Get assistance with performing Open Banking tasks in the ANZ App or Internet Banking.

How do I disable data sharing for my joint accounts?

Joint account permissions are typically data sharing enabled. If you would like to disable data sharing on your joint account, follow the below steps.

  1. Access your profile, then select ‘Profile & Security’.
  2. Navigate down to ‘Manage your data’ and select ‘Data sharing’.
  3. Under ‘Data sharing’ select ‘Joint account permissions’.
  4. Select the joint account you would like to disable data sharing on.
  5. Select the ‘Disable data sharing’ button
    Important: Disabling data sharing will notify all other account holders by email. If you do not want to do this, do not continue.
  6. On the pop-up box, select ‘I agree’.
  7. Your joint account permission setting will now be displayed as ‘Data sharing not enabled’.

Note: If you disable data sharing permissions on a joint account while actively sharing data, you will pause data sharing for that account. You can resume data sharing by enabling joint account permissions again.

How do I enable data sharing for my joint accounts?

If data sharing on your joint account has been disabled, you can turn it back on again, however this must be approved by all other account holders on the joint account. To request data sharing be enabled, follow the below steps.

  1. Access your profile, then select ‘Profile & Security’.
  2. Navigate down to ‘Manage your data’ and select ‘Data sharing’.
  3. Under ‘Data sharing’ select ‘Joint account permissions’.
  4. Select the account you would like to enable data sharing on.
  5. Select the ‘Request to enable data sharing’ button.
    Important: Requesting to enable data sharing will notify all other account holders by email. If you do not want to do this, do not continue.
  6. On the pop-up box, select ‘I agree’.
  7. A ‘Pending request’ status displays to the right of the ‘Data sharing not enabled’ permission setting and the approval status of each account holder displays below.

Important:

All account holders must follow steps 1 to 4 above and select ‘Approve request’ within five days of the request being created, or the request will expire.

  • If a request expires or is rejected, the joint account permission ‘Data sharing not enabled’ remains
  •  All account holders are notified of the outcome of the request by email
  • Once all account holders have approved the request, data sharing will be enabled on the account,
  • Any joint account holder with a data sharing enabled account can create a data sharing arrangement from the Accredited Data Recipient’s app or website
  • Data sharing enabled joint account(s) will be displayed under ‘Eligible accounts’ on the account selection screen, in the data sharing process.
  • For instructions on enabling data sharing for secondary users, click here

How do I change my joint account notification preferences?

You can use ANZ Internet Banking, or the ANZ App, to turn on/off the email notifications you receive for certain joint account data sharing events.

Data sharing notifications
Data sharing notifications that can be turned on/off are: Data sharing notifications that cannot be turned on/off are:
  • Data sharing arrangement/s created
  • Data sharing arrangement/s modified
  • Data sharing arrangement/s stopped
  • Data sharing arrangement/s expired
  • Joint account permission data sharing disabled
  • Joint account permission request to enable data sharing
  • Joint account permission request to enable data sharing outcome

To manage joint account data sharing notifications, follow the below steps.

 

  1. Access your profile, then select ‘Profile & Security’
  2. Navigate down to ‘Manage your data’ and select ‘Data sharing’
  3. Under ‘Data sharing’ select ‘Joint account email notifications’
  4. Select the account(s) you would like to turn on/off data sharing notifications for

Note: You cannot turn on/off another joint account holder’s data sharing event notifications.

How do I enable data sharing for secondary users?

  1. Access your profile, then select ‘Profile & Security’
  2. Navigate down to ‘Manage your data’ and select ‘Data sharing’
  3. Under ‘Data sharing’ select ‘Secondary user permissions’
  4. Select the user(s) you would like to enable data sharing for
  5. Enable the account(s) you would like the secondary user to have data sharing permission for

    6. Note: If you cannot see the user or account you are looking for, they may not be eligible. Refer to customer and account eligibility here.

  6. The account will now show that ‘Secondary user permission’ is enabled.

Once all steps are complete, the appointed secondary user(s) can head to an Accredited Data Recipient and start the process of creating a data sharing arrangement. The secondary user ‘allowed’ accounts will display under ‘Eligible accounts’ on the account selection screen.

Note: If you revoke secondary user permissions while actively sharing data, you will pause data sharing for that account. You can resume data sharing by enabling secondary user permissions again.

When being asked to select a profile for data sharing, why can’t I see one of my profiles?

In some cases you may not be able to view and select one of your profiles. If a profile you want to use for data sharing is missing, call us on 13 13 14.

How do I stop sharing data?

You can stop data sharing using the Accredited Data Recipient’s service, ANZ Internet Banking, or the ANZ App.

Important: Before stopping data sharing, ANZ encourages you to review your Accredited Data Recipient’s policy on deleting or de-identifying your data. If you want your data to be deleted, you must make that choice before you stop sharing. If you are unsure of their policy, or how this may affect you, contact your Accredited Data Recipient before stopping your data sharing arrangement.

  1. Access your profile, then select ‘Profile & Security’.
  2. Navigate down to ‘Manage your data’ and then select ‘Data sharing’.
  3. Under ‘Data sharing’ select ‘View data sharing arrangements’.
  4. Select the data sharing arrangement you would like to stop. 
  5. Navigate down to ‘Stop sharing’ and then select ‘Stop sharing’
  6. On the ‘Stop data sharing?’ confirmation prompt, select ‘Yes, stop sharing’
  7. The ‘Data sharing stopped’ page displays, confirming you have successfully stopped data sharing. Select ‘Done’.

The Data sharing page displays and the stopped data sharing arrangement appears under the ‘Archived’ section.

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