Why are there restrictions on payments to crypto exchanges?
We're seeing a growing number of customers who are falling victim to investment scams – and crypto exchanges are becoming a common tool used by scammers to divert money from the expected investment destination to themselves.
To help protect you and your money, we block payments that we reasonably believe are being made to crypto exchanges (based on information available to us at the time). This means that before you try to make payments to crypto exchanges, you'll need to disable your Crypto Protect setting.
To disable your Crypto Protect setting:
- Go to the Profile icon.
- Tap on Security.
- Tap on Scam Safe.
- Select and toggle off Crypto Protect.
Crypto Payment Limit
To provide additional security once you've disabled Crypto Protect, any payments we identify as being made to a crypto exchange will be limited to $10,000 each calendar month.
If you have any unused monthly limit, it won’t roll over on to the next calendar month.
If you have joint accounts, your limits apply to payments made from both your individual and joint accounts and cards. These limits aren't shared with the other account holder. They’ll have their own limits that are solely theirs and not shared with you.
If you reach this limit of $10,000 within a calendar month, your payments to crypto exchanges will be declined until the next calendar month. You should still be able to receive payments from crypto exchanges in your account during this time, however, keep in mind that they may also impose their own restrictions.
Having trouble?
This feature has changed, and you may be viewing an out-of-date experience. Make sure you’re using the latest version of ANZ Plus by keeping automatic updates turned on.