How do I dispute a payment with a merchant or business?

If you’re looking to dispute a payment you've made to a business or seller (via PayID, PayTo or to a BSB and account number) for one of the reasons listed below, you should contact the business or seller directly to resolve your dispute.

Reasons for disputes may include:

• Faulty products or services
• Products or services not received at all
• Membership or subscription issues and enquiries.

Before getting in touch with the business or seller, make sure you’ve got any payment information, such as the order number or receipt handy, as well as any additional details to support the dispute.

If you're looking to dispute a payment made using your joint accounts, remember to check with your plus one before contacting the business or seller, or lodging a dispute.