What happens after I dispute or report a transaction?

When you lodge a dispute or report a transaction in the ANZ Plus app, the enquiry is sent to the team who are best placed to handle it.

When submitting a dispute for a card transaction you may also be prompted to lock your card.

Once you’ve submitted your dispute, we’ll be on the case right away and get back to you as soon as we can.

The time it takes us to resolve a dispute will depend on the transaction type and request. Rest assured, we’ll be in touch via chat, email, or phone if we need any additional information to help resolve your dispute.

Refer to the ANZ Plus and ANZ Save Accounts T&Cs for more detail.