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Feedback & Complaints

How do I make a complaint?

How do I make a complaint?

If you have a complaint about ANZ Plus, the service you received, the products we offer or about the handling of a complaint, please:

  • Go to the Support tab of the ANZ Plus app, select Feedback & Complaints and follow the prompts, or
  • Complete our online form.

You can find more information and other ways to make a complaint, including via the National Relay Service, in the ANZ Complaint Guide.

Our support team is available 9am to 5pm AEST/AEDT on business days.

Ways to make a complaint about other ANZ Products or Services can be found here.