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Find ANZ Support Centre
Find ANZ Support Centre

ANZ Shield

Get more protection when you bank online. ANZ Shield is a security app that verifies your ANZ Internet Banking activity. Plus, it offers access to additional ANZ Internet Banking services.

Register for ANZ Shield

Why choose ANZ Shield?

What is ANZ Shield? 
 

  • A security app for iOS devices running 10.0 or above and Android devices running 5.0 or abovedisclaimer
  • Available for ANZ Internet Banking and ANZ Internet Banking for Business customers   
  • Offers added security for logging in to internet banking and a range of transactions
  • Provides an extra level of authentication
  • Convenient alternative to an ANZ Security Device, which is a physical device
  • Use ANZ Shield across all of your linked CRNs for a simple, streamlined security service

What can ANZ Shield help you with? 

 

Changes to ANZ Shield Terms and Conditions and Licence Agreement

Please note that the ANZ Shield Terms and Conditions and Licence Agreement has changed recently.

A summary of the recent changes can be found here and the new Agreement can be found here. The changes are now effective.

How to generate a
Shield Code

1.

Register for ANZ Shield

Once you've registered for ANZ Shielddisclaimer, you'll be prompted to generate a Shield Code when making certain internet banking transactions or any changes to your account.

2.

Generate a Shield Code

To generate a Shield Code, open the ANZ Shield app from your registered phone and enter your four-digit ANZ Shield PIN.

Help and support

Need help with ANZ Shield?

ANZ Internet Banking customers

If you forget your ANZ Shield PIN, accidentally delete the ANZ Shield app or lose your device, please contact us if you need further assistance.

If you're calling from overseas, please dial +61 3 9683 8833.

ANZ Internet Banking for Business customers

Please call our help desk on 1800 269 242. We're available on from 8am - 6pm (AEST), Monday to Friday. If you're calling from overseas, 
please dial +61 3 8699 6906.

No longer want to use ANZ Shield?

ANZ Internet Banking customers

Follow these steps to remove ANZ Shield from your devices:

  1. Log in to ANZ Internet Banking through your registered phone or tablet.
  2. Select 'ANZ Shield' from the 'Profile' menu.
  3. Choose 'Deregister' from the 'ANZ Shield Hub'.

If you don't have your registered phone or tablet with you, please contact us if you need further assistance. If you're calling from overseas, 
please dial +61 3 9683 8833.

ANZ Internet Banking for Business customers

To remove ANZ Shield, please contact the ANZ Internet Banking for Business Help Desk to discuss other security options. We're available on 1800 269 242 from 8am - 6pm (AEST), Monday to Friday (International callers: +61 3 8699 6906).

ANZ Shield FAQs

ANZ Shield gives you immediate access to additional security features for ANZ Internet Banking and ANZ Internet Banking for Business, and registering is quick and convenient. To learn more about how ANZ's keeping your banking safe, visit our Security hub.

You may be asked to provide a SMS OTP or Shield Code when you're logging in to internet banking, to authenticate certain payments , login and online activities that ANZ considers high risk. For ANZ Internet Banking for Business, you’ll be asked to provide a Shield Code to authenticate all third-party payments.

Looking for more troubleshooting and FAQs on how to use ANZ Shield? Visit the ANZ Shield Hub for more information. 

Security resources

ANZ

Types of scams and what to watch out for

What is credit card fraud? Protect yourself

Banking securely guide (summary) (PDF 1MB) 

Being safe online (easy read guide) (PDF 4MB) 

Other resources

Australian Cyber Security Centre

'Have you been hacked?' quiz 

Cyber security guides for your family 

Sign up for cyber security email alerts 

National Anti-Scam Centre

The Little Black Book of Scams 

Videos, factsheets and reports 

Get in contact with us

Report a lost or stolen card Report fraud or scams

Important information

Any information provided is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. ANZ recommends you read the applicable Terms and Conditions booklets and the ANZ Financial Services Guide (PDF) before deciding whether to acquire, or continue to hold, a particular product, which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.

Please click here for the ANZ Shield Terms and Conditions and Licence Agreement (PDF).

ANZ Shield requires you to grant some permissions so that the app can work as expected. These include the ability to make and manage calls and check your network status so that you can call us for support, and the ability to write to the device’s storage so that we can save important information in the background. You can revoke these permissions at any time in your device settings.

Temporary service interruptions may occur. Technical requirements apply.

For information about fees & charges, please see the Business Banking Transaction Accounts Fees and Charges (PDF), ANZ Business Transaction Accounts Terms and Conditions (PDF) and Business Banking General Service Fees and Charges (PDF).

Apple is a trade mark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.

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Network and internet connectivity are not required for the use of ANZ Shield.

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