Manage your personal loan

Repayments can be made by:

• Direct Loan Payment from your nominated ANZ account
• Direct Debit from your nominated bank
• Manual transfer from your nominated ANZ account (ANZ App, Internet Banking, phone banking)
• Cash payment by visiting an ANZ Branch

You can see the payment due date and amount required in ANZ Internet Banking. You can also give us a call, visit a branch or refer to your Ietter of offer. It may be a good idea to set your own reminders for these dates or set up a regular payment.

If you miss a repayment (or if you don’t have enough money in your account for a Direct Loan Payment or Periodical Payment), you’ll need to make a payment directly to the loan to bring it back up to date. You can make this payment via ANZ Internet Banking, ANZ Phone Banking or by visiting any ANZ branch.

You may be charged a Late Payment Fee if you miss a repayment or don’t have enough money in your account.

Yes it does. We calculate interest according to the outstanding balance on your loan. If you miss a repayment, your outstanding balance does not reduce as scheduled on your original loan agreement.

You may also have to pay a Late Payment Fee if any part of that repayment is five days late or more. The Late Payment Fee is also charged every subsequent 30 days that repayments are overdue.

If you have an ANZ Variable Rate Personal Loan:

You can make extra repayments, which could help you pay off your loan faster and save on interest charges. 

If you have an ANZ Fixed Rate Personal Loan:

If you decide to make extra repayments or repay the loan in full ahead of time, you will need to pay Early Repayment Charges (PDF). You’ll find further details in the ANZ Consumer Lending Terms and Conditions booklet (PDF). 

You can find out your outstanding balance and other details in the ANZ App or ANZ Internet Banking - see how to view your account details 

Alternatively, you can visit a branch or contact phone banking

Your repayments are calculated based on the total amount of your loan, the loan term, any applicable fees and the annual interest rate. These repayments ensure that your loan is repaid in full within the agreed loan term.

If you have an ANZ Fixed Rate Personal Loan, your monthly repayment will not change. If you have an ANZ Variable Rate Personal Loan your interest rate may change during the loan term and so may your repayments.

Please call us on 1800 337 919 (option 1) immediately to discuss your circumstances and see if we can come to an arrangement. We may be able to restructure your payments or work out a payment plan to help you manage your loan.

If you’ve unintentionally paid more than your repayment amount for an ANZ Variable Rate Personal Loan, you can just redraw the extra money by transferring it to an eligible ANZ everyday account. But if it’s an ANZ Fixed Rate Personal Loan, we’ll need to investigate further, and you may have to pay a fee.

Please note: if your loan was in arrears before making the extra payment or if a payment was due, you may not be able to get back the entire amount.

For ANZ Variable and Fixed Rate Personal Loans, this fee is charged for every month when all or part of the loan repayment hasn’t been paid for five days or more. It’s also charged every subsequent 30 days that repayments are overdue.

No. You can't stop or delete the payment once you have confirmed the one-off transfer to your ANZ Loan account.

• However, if you have the redraw facility available on your loan, you can redraw the amount paid in advance or extra payment that you have made to your loan once it is processed to your loan account.

The payment type indicates whether the loan payment method is managed by ANZ or by you.

• If the field displays "Bank Managed Payment (Direct Loan Payment)" this means that you have chosen this payment method as your only directly credited method of payment for this loan. Bank Managed Payments are managed by ANZ so they will be automatically increased if your minimum amount is increased (e.g. due to an increase in interest rates) but will not be decreased if your minimum amount is decreased.
• If this field displays "Customer Managed Payment", then the payment is not managed by ANZ and you will need to make other payment arrangements to meet your minimum repayment requirements.

You can set any amount as the Bank Managed Payment Payment, as long as the payment amount is equal to or more than the minimum repayment amount.

No. If you want to set up direct loan payments for your ANZ Personal Loan account via ANZ Internet Banking, it has to be done from a linked ANZ account.

Yes, but you must ensure that your payments are equal to or more than the minimum repayment amount.

If your Bank Managed Payment has already been set up, you can only change the payment amount. The payment frequency cannot be modified through ANZ Internet Banking. 

To change the frequency of a Bank Managed Payment, please call us or visit a branch. 

If you have an ANZ Variable Rate Personal Loan, our redraw feature allows you to access the extra money you've repaid. You could take out money you’ve paid above your minimum monthly repayments.

You can redraw for any reason you like.  

• It's simple and easy
• It won’t change your minimum repayment amount
• You can have the money in your ANZ account instantly 

You should consider any redraws will be debited to your loan account and will incur interest on the same basis as principal owing under your loan. The amount withdrawn can only be cleared funds. ANZ can adjust the amount of your loan repayments to ensure you meet your loan term. 

Redraw is not available on the ANZ Secured Car Loan or ANZ Fixed Rate Personal Loan.

To find out more, read our Consumer Lending terms and conditions brochure (PDF).

You can only redraw on your Personal Loan if you have an ANZ Variable Rate Personal Loan. You’ll be able to redraw the extra money you've repaid, any time you want. If you have an ANZ Fixed Rate Personal Loan you will not be able to redraw extra repayments. 

The most you can redraw from eligible, ANZ Variable Rate Personal Loans is the amount paid in advance on the loan. There is currently no minimum redraw amount for ANZ Personal Loans.

No. You cannot directly redraw from an ANZ Loan account to a non-ANZ account or to an ANZ account that is not linked to your ANZ Internet Banking or the ANZ App.

A loan redraw can be deposited only to another ANZ account linked to you as displayed in your account list on ANZ Internet Banking or the ANZ App.

You will need the loan account number to request to close that loan.

• You may also select the correct account from the drop down list to request a closure in Internet Banking.

No. The loan closure request will only supply you with the pay-out figure on a particular loan account via a SecureMail.

• The amount required to pay out your loan may change according to the date on which it is paid.
• A revised pay-out figure should be obtained on that day.
• If your loan is secured, government and bank fees and charges may apply when the security is discharged.
• These exit costs are not factored into this pay-out figure quotation.

You can contact ANZ for more information on your personal loan contract and loan payments.

ANZ Personal Loans enquiries 

ANZ Business Loans enquiries 

Generally, you would submit a loan closure request when you’re ready to pay off your loan and close your account – a big milestone! Note that early repayment costs and other discharge fees may apply when exiting your loan early.

We no longer offer secured car loans to new customers. These were loans provided to consumer customers to purchase assets such as motor vehicles, boats and caravans that were secured by the item being financed.

If you already have a Secured Car Loan with us or Esanda, we’ll continue to manage your Secured Car Loan through to maturity.

If you have a question about your existing ANZ Secured Car Loan, explore the frequently asked questions below or call us on 13 23 73 to discuss. Our customer service agents are available Monday to Friday 8am to 7pm AEST.

We no longer offer ANZ Secured Car Loans to new customers. If you have an existing Secured Car Loan with ANZ or Esanda, however, we will continue to manage your loan until your loan is repaid in full.

As we no longer offer ANZ Secured Car Loans to new customers, ask us about other finance options if you’re intending to refinance.

Call us on 13 23 73, Monday to Friday 8am to 7pm AEST.

If you’re outside Australia, call +61 3 8654 0213.

If you’re experiencing financial hardship and can’t make a repayment on your ANZ Secured Car Loan, please call us immediately on 13 23 73. We will work with you to help you find a sustainable solution to your financial difficulties.

If you decide to pay out your loan before the maturity date, early repayment charges will apply. Before you make the decision, you may like to speak to us or seek financial advice.

To ensure a smooth finalisation of your loan, it's important to have an accurate payout figure calculated. Before you pay it out, just call 13 23 73. We'll be happy to help with the calculation of your current payout figure and can organise any paperwork required.

For more information on paying out an ANZ Secured Car Loan early, please read ANZ Secured Car Loans – what happens if you repay some or all of your loan early (PDF).