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Home loan repayment support
If you find yourself worrying about or unable to keep up with your home loan repayments, you may be experiencing mortgage stress. We may be able to provide support options and will do our best to help you through a difficult time.
The information on this page does not apply to ANZ Plus products
What to do if you miss a repayment
If you’re finding it hard to keep up with your repayments or feeling anxious about them, you might be experiencing mortgage stress. We’re here to support and explore options that could help you navigate this difficult time.
How we may be able to help
1. Temporary reduced payment
We understand that people can experience challenging times, and we want to help if that is the case. If you can’t make your full repayment we're here to support you and can discuss options which, depending on your circumstances, may include a temporary reduced payment arrangement on your home loan. We’ll try and work together to find a payment arrangement that suits your needs.
2. Temporary payment break
If you’re unable to make a home loan repayment for an extended period, we can discuss whether a temporary payment break may be able to be agreed to. We'll assess your financial situation, and if such an option is possible, create a plan for resuming payments and explain how a payment break will impact you.
3. Restructure of loan
We can discuss whether it may be possible to restructure your debt to make it more manageable. We’ll review your current situation to determine if a restructure is possible.
4. Sale of property
We understand that potentially having to sell your property can be a heartbreaking situation. That's why we'll work with you to explore all other options. If it becomes clear that selling may be unavoidable, we'll support you through the process in every way we can.
Contact us
For help with any of the above options, please reach out to the ANZ Customer Connect team. We’ll support you to the best of our abilities by providing tailored financial relief to the extent possible during a difficult time in your life, with a view to helping you get your financial wellbeing back on track as soon as possible.
Call 1800 252 845
Monday to Friday, 9am to 7pm Sydney/Melbourne time
Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the Terms and Conditions and Product Disclosure Statement, which are available at anz.com or by calling 13 13 14, before deciding whether to acquire, or continue to hold, the product.