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Free ANZ home loan check-in

Life is always changing, and so can your home loan needs. Our ANZ home loan specialists can help you manage change by reviewing your loan, and helping you find ways to fine-tune if necessary to make sure it continues to suit your current situation.

Check-in
clock icon All you have to do is book a free 15-minute home loan check-in, and we’ll do the rest. There’s no preparation or paperwork required from you beforehand, and no obligation whatsoever for you to do anything after the check-in.

 

Request a check-in now

The information on this page does not apply to ANZ Plus products

What is a home loan check-in?

A home loan check-in is a free 15-minute review of your loan by one of our ANZ home loan specialists. Checking in with us from time to time can help you make sure that your loan continues to meet your needs. We can do this in person at a branch, or we can come to you depending on your location. If you like, we can even check-in over the phone or by video call. There is no preparation or paperwork required, and you are under no obligation to take any action afterwards.

How a home loan check-in might help you

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Reduce your repayments

Review your interest options, consolidate debts or reduce your repayment amount if you're ahead.

Access your funds now

Unlock your equity, apply for additional lending, or access extra repayments through redraw.

Get more certainty or flexibility

Consider a change to fixed, variable or split rate options.

Get additional support

Upon assessing your situation, we can help refer you to further support if needed.

Enquire about home loan repayment support

Costs of living impact everyone in different ways, which can at times include the ability to make home loan repayments. If you find yourself worrying about your next repayment, then depending on your situation we may have ways to help you, which could include restructuring your loan or working out a payment plan to better manage it. 

Learn more 

What to expect at your home loan check-in

We'll ask what's important to you about your loan

Do you want flexibility or certainty?
Do you want access to available funds now or do you want to pay off your home loan faster?
Do you want to buy, sell, invest or renovate soon?

We'll review your current home loan

How much are you paying?
How frequent are your repayments?
How long until your home loan's paid off?
How much equity have you got and how can you access it?

We'll suggest personalised options

If you have an ANZ home loan, we'll share practical changes you can consider making so it continues to meet your needs?
If you have a home loan with another lender, switching to ANZ could better suit your needs or save you money
Or we might find your home loan is already set up in a way which continues to suit your situation

Frequently asked questions

No. Not for the home loan check-in conversation where we chat about your home loan and identify options you may wish to consider. But, if you want to make changes to your loan, you may need to complete some paperwork that needs to be signed by all parties on the loan.

Absolutely not. We will review your home loan situation and offer some personalised options. This could include suggestions on ways to change your home loan setup, or your loan may already be set up in a way that meets your current needs. Either way, there is no obligation to change anything if you don’t want to.

Yes. We welcome the opportunity to understand your current home loan situation and see if ANZ can offer something even better suited to you. We may need some extra details from you to help facilitate the conversation.

There is absolutely no paperwork for you to complete during the home loan check-in for an ANZ home loan. At the end of the conversation, the home loan specialist will provide you with a home loan check-in summary to capture the details of the conversation. If you choose to make changes to your home loan, there may be paperwork to complete and sign.

We recognise people's circumstances and goals change over time. So we're encouraging home owners to check in with us to identify if your loan continues to be set up in a way that meets your current needs, or if it could benefit from some fine-tuning. This is not a sales meeting  - we won't be asking if you want fries with that!

Mortgage stress happens when homeowners find it hard to pay their mortgage each month. This can be due to lower income, higher living costs, rising interest rates and other factors, making it difficult for the homeowner to afford both the mortgage and other expenses.

If you find paying your mortgage challenging, you could be experiencing financial hardship. While we understand it’s not easy to admit you need help, it’s very important for you to know that the sooner you reach out to us, the more options there may be for you. Reach out now

Other ways to check-in


We can come to you

Choose when, where, and how to meet. ANZ Mobile Lendersdisclaimer offer personalised service in person, and through video chat, mobile or email.

Find an ANZ Mobile Lender


We can meet at a branch

Book an appointment to meet at your local branch or ANZ Home Centre (excluding Vic)

Book an appointment


Call us

Mon-Fri 8.00am to 8.00pm (AEST)

1800 519 755

Tips and guides

An ANZ Home Loan Check-In is a discussion about your home loan and other goals you may be considering. ANZ is not giving you recommendations or advice. The Check-In is based on limited information and won’t take into account all your financial situation, needs and objectives.

Before making any changes to your home loan, carefully consider all relevant information, including benefits, costs and risks. Sometimes making changes may end up costing you more.

Terms, conditions, fees, charges, and credit approvals and eligibility criteria apply to ANZ home loans.


ANZ Mobile Lenders operate as an independently operated ANZ Mortgage Solutions franchise of Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Australian Credit Licence Number 234527.

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