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ANZ Falcon® fraud protection
ANZ Falcon® provides 24/7 anti-fraud protection. If we identify any unusual transactions, we’ll contact you to help protect your money.
Fraud money back guarantee
Provided you didn’t contribute to the loss, notified us promptly of the fraudulent activity and complied with the product T&Cs.disclaimer
Card security
microchip
An embedded card microchip makes it harder for your card to be fraudulently copied.
ANZ Falcon® fraud protection
ANZ Falcon® is our fraud detection and prevention technology. By analysing thousands of data points, ANZ Falcon builds a unique picture of each and every ANZ customer, learning from each of your transactions to help provide fraud protection that’s personal to you.
The technology works around the clock to recognise, flag and identify suspicious transactions on your ANZ credit card. It also keeps a sharp eye on your ANZ App and Internet Banking. And if you’re travelling overseas, remember to let us know. ANZ Falcon® continues to monitor your transactions 24/7, leaving you free as a bird to enjoy your holiday.
Fraud Money Back Guarantee
If you suffer a loss as a result of a fraudulent transaction on your ANZ credit card, we’ll credit your account with the amount of the loss, as long as you:
- didn’t contribute to the loss
- notified us promptly of the fraud
- complied with the product T&Csdisclaimer
Our fraud protection team is available 24/7. If you notice any unusal activity on your cards, please contact us immediately to report a fraudulent transaction.
Let us know before you go
If you’re travelling overseas, we highly recommend you let us know before you travel. This helps us anticipate an increase in overseas purchases and avoid any unnecessary blocks on your card during this period. If you notify us online and your plans change, you can update your travel details online too.
Security microchips
Our credit cards have embedded security microchips that make it more difficult for credit card details to be fraudulently copied. When a chip card is used at the point of sale, the transaction message sent by the chip card to authorise the transaction does not contain any data that can be used to counterfeit a chip or conduct an unauthorised chip transaction reusing the data from a previous transaction.
Visa Secure
(formerly known as Verified by Visa)
If you’re shopping online, these free services give you extra protection against unauthorised use of your card at participating online merchants. Then you just have to follow the instructions!
Find out more about Visa Secure (formerly known as Verified by Visa).
More ways to stay card-secure
Set or change your card PIN
You can set or change your card PIN on eligible ANZ cards in the ANZ App and ANZ Internet Banking.
Prepare your card for travel
We've put together some helpful tips for looking after your credit cards and to help you stay money-smart during your travels.
Temporarily block your card
ANZ App users can block and unblock your card anytime. This action will stop anyone using your card until it turns up or you’ve reported it to us as lost or stolen.
Report a lost or stolen card
Report a missing card online or call us right away.
Choose the card for you
Compare each card’s features, considerations and fees to help you choose.
Falcon® is a registered trademark of Fair Isaac Corporation.
Refer to the Electronic Banking Conditions of Use contained in your product terms and conditions (PDF).
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