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Losing a family member or friend can be an emotional and difficult time. That’s why we want to make it as easy as possible for you to settle any accounts they held with us.
Notify us | What happens next |
What you need to know | Covering funeral costs |
Common questions | For solicitors |
Deceased estates terms explained | Need more help? |
Below is a guide to what Authorised Estate Representatives can generally expect once we’ve been notified of a customer’s death.
Each Estate is unique. The time it takes to finalise the accounts of an Estate can vary depending on the complexity of the Estate and how long it takes for a representative to get information to us.
For straightforward Estates, the process can often be completed within six weeks. In other cases, it can take longer, for example where a Grant of Probate or Letters of Administration are required.
Your loved one may have held just one or multiple products with ANZ.
See below for information on what generally happens with different products after we’ve been notified, and some key things you may need to know or do.
If you’re concerned about access to funds or any debts that may need to be paid as part of settling an Estate, or if you are a relative experiencing financial difficulties, please discuss this with our Bereavement Services team.
Every Estate is unique. We will let the Authorised Estate Representative know what information we need, which may include details about the beneficiaries.
On receiving all required documentation and instructions Estate funds may be released by:
Our Bereavement Services team can help you understand the options available and will talk to you about closing accounts.
In addition to What you need to know you might find the answers to these commonly asked questions helpful.
Call 1800 237 170 (Monday to Friday 8am to 5:30pm AEST) excluding national public holidays.
This information is general in nature only and does not take into account your personal needs, financial circumstances or objectives. Please consider if it is appropriate for you and read the terms and conditions, Product Disclosure Statement and Financial Services Guide before acquiring any product.