Each year, ANZ sets public targets which reflect our strategic priorities and respond to our most material environmental, social and governance (ESG) issues. We seek to shape a world where people and communities thrive through our focus on fair and responsible banking and our priority issues of environmental sustainability, housing and financial wellbeing.
Many of our customers were impacted by the bushfires in Australia earlier this year - with homes, business, properties and livestock destroyed. 1,815 impacted customers accessed our financial relief package following the fires, and more than $259,000 was provided in direct financial support to approximately 100 home loan and small business customers.
Outlined below is our progress on selected ESG targets. For detailed performance information see our 2020 ESG Supplement, available on anz.com/annualreport.
Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.
has increased to 62.9 (from 58.8 at 30 September 2019). ANZ is ranked second relative to peers.
Australian Retail and Commercial customer accounts in the last 12 months (compared to approximately 1.1 million customer accounts over the 18 months to September 2019).
to our internal dispute resolution processes and capabilities. A significant number of these improvements have now been completed, with further improvements on track for completion in 2021.
Supporting household, business and financial practices that improve environmental sustainability.
in sustainable finance transactions including green, social and sustainability bonds, sustainability-linked and green loans, renewable energy and low-emissions transport.
against a 2017 baseline.
to support them to establish, or strengthen, their low carbon transition plans.
Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.
loans provided to insulate homes for ANZ mortgage holders in
New Zealand since 1 October 2018.
to enable them to provide tailored guidance and support to first home buyers.
in investment to deliver more affordable, secure and sustainable homes to buy and rent in Australia.
Improving the financial wellbeing of customers, employees and the community by helping them make the most of their money throughout their lives.
through our financial wellbeing programs MoneyMinded, MoneyBusiness and Saver Plus since 2002, employment and community programs and targeted banking products and services for small business and retail customers.
including Aboriginal and Torres Strait Islander peoples, people with disability and refugees since 1 October 2016.
from 32.5% at 30 September 2019.
