Each year, ANZ sets public targets which reflect our strategic priorities and respond to our most material environmental, social and governance (ESG) issues. We seek to shape a world where people and communities thrive through our focus on fair and responsible banking and our priority issues of environmental sustainability, housing and financial wellbeing.
Outlined below is our progress on selected ESG targets. For detailed performance information see our 2020 Half Year ESG Target Update, available on anz.com/cs.
Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.
ANZ ranked first relative to peers.
and have established a new Customer Resolution function to improve our performance in this critical area.
Supporting household, business and financial practices that improve environmental sustainability.
including green, social and sustainability bonds, sustainability linked and green loans, renewable energy and low emissions transport.
against a 2017 baseline.
to support them to establish, or strengthen, their low carbon transition plans.
Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.
since October 2018.
enabling them to provide tailored guidance and support to first home buyers.
for the Commonwealth’s National Housing Finance and Investment Corporation (NHFIC).
Improving the financial wellbeing of customers, employees and the community by helping them make the most of their money throughout their lives.
MoneyMinded, MoneyBusiness and Saver Plus since 2002, employment and community programs and targeted banking products and services for small business and retail customers.
from under-represented groups including Aboriginal and Torres Strait Islander peoples, people with disability and refugees since 1 October 2016.
from 32.5% at 30 September 2019.
