2019 half year sustainability targets update
2019-05-01
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Each year, ANZ sets public targets which reflect our Sustainability Framework priorities and respond to our most material environmental, social and governance issues. Our Sustainability Framework supports our business strategy. We seek to shape a world where people and communities thrive through our focus on fair and responsible banking and ANZ's priority issues of environmental sustainability, housing and financial wellbeing.
Outlined below is our progress to date on selected FY19 sustainability targets. For an update on performance against all of our targets go to anz.com.
FAIR & RESPONSIBLE BANKING
Keeping pace with the expectations of our customers, employees and the community, behaving fairly and responsibly and maintaining high standards of conduct.
276,000+ RETAIL AND COMMERCIAL CUSTOMERS CONTACTED
to help them get more value from our products and services and establish positive financial behaviours.
REMEDIATIONS ARE BEING MADE FASTER.
In some cases cutting time to make first customer payment by more than 50%.
RELEASED NEW
DISPUTE RESOLUTION PRINCIPLES.
ENVIRONMENTAL SUSTAINABILITY
Supporting household, business and financial practices that improve environmental sustainability.
$A14.6 BILLION FUNDED AND FACILITATED IN ENVIRONMENTALLY SUSTAINABLE SOLUTIONS SINCE 2015.
23% REDUCTION IN SCOPE 1 & 2 GREENHOUSE GAS EMISSIONS
against a 2015 baseline.
SUPPORTING 100 OF OUR LARGEST EMITTING CUSTOMERS
to progress their low-carbon transition plans.
HOUSING
Improving the availability of suitable and affordable housing options for all Australians and New Zealanders.
670+ INTEREST FREE LOANS TO INSULATE HOMES IN NEW ZEALAND APPROVED.
UPDATED TRAINING FOR ANZ HOME LENDERS
in Australia and New Zealand so they can provide tailored guidance and support to first home buyers.
JOINTLY LED INAUGURAL
BOND ISSUE OF $A315m
for the Commonwealth's National Housing Finance and Investment Corporation (NHFIC).
FINANCIAL WELLBEING
Improving the financial wellbeing of customers, employees and the community by helping them make the most of their money throughout their lives.
623,000+ PEOPLE REACHED THROUGH OUR FINANCIAL INCLUSION PROGRAMS
MoneyMinded, MoneyBusiness and Saver Plus since 2002.
600+ PEOPLE RECRUITED
from under-represented groups inlcuding Indigenous Australians, people with disability and refugees since 2016.
32.4% REPRESENTATION OF WOMEN IN LEADERSHIP ROLES
from 32.0% at 30 September 2018.