This week at ANZ

After three weeks of New Zealand’s COVID-19 lockdown, with the Easter break behind us, and the possibility of some workplaces could soon re-open, this week there's been a drop in the number of customer seeking help from ANZ.

Many are eagerly awaiting the government's decision on when we will come out of lockdown, and what that means for their businesses, jobs and families.

This week at ANZ...

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We contacted

100,000

customers over the age of

70

with information about how to bank safely from home.

 We've set up

2

dedicated teams to help them.

On Wednesday

~400

staff worked in

61

branches.

They helped

5,507

customers complete

7,300

 transactions.

66%

of those transactions involved depositing cash.

We’ve contacted 100,000 customers over the age of 70 with information about how to bank safely from home.

Our contact centres helped

66,545

customers, which is

29%

less demand than last week.

The number

1

reason people are calling is to transfer funds.

Our bankers have provided financial help with

22,260

personal, home and business loans worth a total of

$5B

Each day we added

75

temporary overdraft facilities for businesses needing extra capital.  

We had

486

callback requests about our Business Finance Guarantee scheme.

Across all business areas we have now responded to

14,000+

call-back forms lodged by customers.

This week we answered

583

messages/comments on social media.

We had

8.86 million

goMoney and IB logons.

The busiest time was

6-7pm

on Tuesday night, with

101,000

logons in just one hour.

For the latest COVID-19 updates and support for our customers visit our Here to Help webpage