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New Zealand's first full week in lockdown has been a tough time for many, with thousands of Kiwis facing challenges in their personal lives and having to make some hard decisions on how they can continue to run their businesses.
ANZ New Zealand is here to help, altering the way we deliver services and responding to customers' needs.
Here are a few of the things we've achieved in the last week.
This week at ANZ we…..
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Helped
~6,000
customers wanting information on deferring their mortgage payments.
Emailed
171,160
Commercial & Agri-business customers
to help them understand how to get the support they need for their businesses.
Our contact centre has helped
80,000
customers with queries about
Home Loans, Funds Transfers, KiwiSaver, Payment Enquiries and Term Deposits.
We had
152
perspex shields made, dispatched and installed in branches and sent out
3,429
masks and
50,000
pairs of gloves for frontline staff.
On Wednesday we opened 61 branches to help our more vulnerable customers do their banking and completing 6,204 transactions.
On Wednesday we opened
61
branches to help our more vulnerable customers do their banking,
completing
6,204
transactions.
While doing this we taught more than
3,000
customers how to use our self-service channels.
UDC have changed the loan terms for over
2,200
customers to help ease pressure.
We rolled out contactless technology on
236
EFTPOS terminals
and had
1.5 million
logins to goMoney.
Our social media posts reached
1.1 million
people.
We did all this while working differently.
6,179
ANZers were working remotely, including
90%
of our contact centre staff.
We stayed connected through
MyMeeting teleconferences
and
4,600
of our team joined a live online Q+A with NZ CEO Antonia Watson and Group CEO Shayne Elliott.
For the latest COVID-19 updates and support for our customers visit our Here to Help webpage
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