A week of change at ANZ

It's been a week of huge change in the lives of all New Zealanders. ANZ New Zealand too has had to alter the way it delivers its services to customers.  Here are some of things we are proud to have achieved in the last week.

This week at ANZ...

{CF_VIDEO}

6500

ANZers were working remotely with

6167

staff online at our peak.

Working differently meant MyMeeting sessions peaked at

16,000

a day.

620 (65%)

of our contact centre staff are now working from home. 

Call volumes were up

40%

And the team spoke to

50,000+

customers.

During lockdown we temporarily closed

165

branches to customers. 

We’ve also identified

61

amazing branches to help service customers every Wednesday from 9-12.

This week we had

900

frontline staff supporting customers.

Our staff are helping

30

times the normal number of customers in hardship.

We’ve emailed

2.8 million

customers and our Here to Help website had

229,417

visits.

Our COVID-19 social media posts reached

1,156,455

people.

We announced reductions on interest rates and waived fees on various credit card and personal loan products.

Dropped interest rates on overdrafts and floating business and commercial lending and cut 12 month fixed home loans to our lowest rate ever.

We have

600

Commercial & Agri staff working from home supporting business customers. 

The UDC team are equipped to work from home and answered

6300

customer calls.

Our staff dealt with rising KiwiSaver queries with calls up

335%

and emails up

92%

on what is expected at this time of year.

For the latest COVID-19 updates and support for our customers visit our Here to Help webpage