VIDEO: squads, tribes & new ways to work

In May, ANZ announced changes to its operational approach in a bid to improve the way the bank responds to customer needs, empower staff and improve productivity.

" [NWOW] is how we organise ourselves to deliver outcomes for customers and how we work as teams to do that." Kath Bray

“Where New Ways of Working comes in is really how we do that – how we organise ourselves to deliver outcomes for customers and how we work as teams to do that,” Bray said.

{CF_VIDEO}

“The way we’re organised at the moment is in functional silos,” Bray said. “So it’s really about saying ‘let’s break down those functional barriers’.

“Let’s actually bring together these multi-discipline teams… and ask [them] to work together, galvanised around very singular customer objectives.”

She also touched on the ‘cultish’ language of agile and differences in operational structure. Watch the video above to find out more.

Andrew Cornell is managing editor at bluenotes