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Indigenous Australians
At ANZ, we believe in working together to celebrate differences and create an equitable future where all of our communities thrive.
We recognise we have a role to play in progressing positive relationships between Aboriginal and Torres Strait Islander peoples and the wider community.
ANZ acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Owners and Custodians of Australia. We recognise their continuing connections to the land, waters, territories and resources. We pay respects to Aboriginal and Torres Strait Islander cultures and to Elders, past and present.
We also wish to thank all the Aboriginal and Torres Strait Islander individuals and organisations who have shared their time and knowledge to support us in developing our Reconciliation Action Plan.
Across anz.com web pages and in our Reconciliation Action Plan, the terms Aboriginal and Torres Strait Islander and Indigenous peoples or Indigenous Australians are used interchangeably. By intent, these terms refer to Aboriginal and/or Torres Strait Islander peoples of Australia. These terms, however, do not reflect the diversity of Aboriginal and Torres Strait Islander peoples and ANZ acknowledges that many Indigenous people prefer to be known by other cultural names.
Our vision for reconciliation is an Australia that is unified around a shared history that celebrates and honours the unique contributions of Aboriginal and Torres Strait Islander peoples.
Our Reconciliation Action Plan (RAP) is a roadmap outlining ANZ's commitment to social and economic participation of Aboriginal and Torres Strait Islander peoples and respecting the world’s oldest continuous culture. Our RAP is monitored by a RAP Steering Committee to ensure we deliver on our commitments and achieve our objectives.
Our 2021-2024 Stretch RAP is the fifth plan we have developed in partnership with Reconciliation Australia.
View the 2021-2024 Stretch RAP (PDF 9.25MB)
Our 2023 RAP Progress Report provides detailed information on ANZ's progress against RAP commitments between 1 October 2022 and 30 September 2023.
This design, by creative director Marcus Lee, visualises five outer shapes which represent thriving people and communities, reflecting ANZ’s five values of – Integrity, Collaboration, Accountability, Respect and Excellence.
The five rotating people shapes connect around the three inner concentric rings which represent a central community meeting place. Additionally, the three central rings reflect our focus areas of Housing, Environmental Sustainability, and Financial Wellbeing.
The coloured lines and dotted pathways extend from the people through to community where positive relationships between ANZ and Aboriginal and Torres Strait Islander peoples, communities and organisations can be forged to help shape a world where people and communities thrive.
Launched a Commercial banking proposition for Indigenous businesses
providing tailored financial solutions to help them start, run or grow their businesses
Hosted inaugural Business Growth Indigenous CEO-Assessment Clinic
in association with Indigenous Business Australia
Spent $11.7 million with Indigenous businesses
($24.4 million since the RAP commenced)
Implemented ANZ’s First Nations Recruitment, Retention and Professional Development Strategy
to drive greater representation across all levels of the organisation and empower First Nations employees to build meaningful careers at ANZ
More than 280 people completed BlackCard face-to-face Cultural Capability training
(nearly 900 since the RAP commenced)
Embedded First Nations design principles into the design concepts for key offices
and branch refurbishments or new builds, in consultation with local Traditional Owners
ANZ's 2023 Environment, Social and Governance (ESG) Supplement
This report provides detailed information on ANZ's focus on bringing our purpose to life through helping tackle significant societal challenges that are core to our business strategy and matter to society.
2023 ESG Supplement
Detailed information on ANZ's social and environmental sustainability performance and challenges. Released 13 November 2023.
Social and Environmental Sustainability Target Methodology
ANZ's Social and Environmental Sustainability Target Methodology. Released 13 November 2023.
2023 Environmental Performance Report
The 2023 Annual GHG Emissions and Carbon Offset Data Assurance Statement details our global carbon offset data, done by KPMG. Released 31 October 2023.
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Customer support line
ANZ has a dedicated customer service line to support Aboriginal and Torres Strait Islander customers, including those living in remote communities, who may face challenges accessing their banking.
Any information provided is general in nature and does not take into account your personal needs, financial circumstances or objectives and you should consider whether it is appropriate for you. ANZ recommends you read the applicable Terms and Conditions booklets and the ANZ Financial Services Guide (PDF) before deciding whether to acquire, or continue to hold, a particular product, which are available on anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold the product.
Temporary service interruptions may occur. Technical requirements apply.
For information about fees & charges, please see the Business Banking Transaction Accounts Fees and Charges (PDF), ANZ Business Transaction Accounts Terms and Conditions (PDF) and Business Banking General Service Fees and Charges (PDF).