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Our approach to human rights

ANZ seeks to respect the human rights of our employees, customers and the people in our communities.

 

Our approach

We expect the same commitment to human rights from everyone who works for, or with, us including our employees and people with whom we have business relationships. Our Human Rights Statement (Statement) outlines our approach to respecting human rights and is informed by the United Nations Guiding Principles on Business and Human Rights (UNGPs).

Human rights due diligence

We use risk-based due diligence to identify risks and impacts with our business relationships. You can read more in our Human Rights Statement or our approach to responsible business lending.

Stakeholder engagement

We engage in dialogue with our stakeholders to support an open civic space and allow diverse views to be shared. Learn more about the way we engage our stakeholders

Reporting and tracking

We report publicly on our progress and performance (where possible), including in our Environment, Social and Governance (ESG), Modern Slavery, Grievance Mechanism and Equator Principles reporting

Human Rights Grievance Mechanism

We support the UNGPs, including via access to our Human Rights Grievance Mechanism (the Mechanism). This is available to people and communities who believe their human rights have been impacted by an ANZ Large Business Lending Customer.

 

The Mechanism is designed to promote responsible business conduct, under a framework through which:

  • efforts can be made to resolve grievances; and
  • recommendations aimed at strengthening our due diligence processes can be provided.

If you're part of an impacted community, please complete the questions in our submission form and add any other information you think is important.

ANZ GM complaint submission Nov 2021 (Doc 63kB)

Email: grievance.mechanism@anz.com

Post: ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008

If you do not have a human rights grievance about the activities of an ANZ Large Business Lending Customer, and you wish to make a complaint about ANZ, the ANZ Complaint Guide provides information on how to make a complaint.

Week 1: Receive written acknowledgment and a phone call where practical from your ANZ Grievance Manager who will outline the process.

Month 1: Receive notification about whether the grievance has been accepted.

Month 2: Explain your complaint and preferred outcome to ANZ and Customer representatives.

Monthly: Receive updates on the progress of your grievance.

Month 9: ANZ will try to resolve your grievance within 9 months.

 

Date received/closed

Current status

Industry

Country

April 2023 - May 2024

Closed - conditions for acceptance not met

Extractives

Australia

 

Modern slavery

We realise there is a risk we may cause, contribute or be directly linked to potential modern slavery risks through our operations and supply chain. We seek to improve our approach to identify, assess and manage these risks and report our progress through our annual Modern Slavery Statement.

You can find our historical Modern Slavery Statements on our ESG reporting page.

 

ANZ's 2024 Environment, Social and Governance (ESG) Supplement

This report provides detailed information on ANZ's focus on bringing our purpose to life through helping tackle significant societal challenges that are core to our business strategy and matter to society.

2024 ESG Supplement (PDF 18.5MB)

Reporting

2024 ESG Supplement

Detailed information on ANZ's social and environmental sustainability performance and challenges. Released 8 November 2024.

PDF 18.5MB

Social and Environmental Sustainability Target Methodology 

ANZ's Social and Environmental Sustainability Target Methodology. Updated 8 November 2024.

PDF 336KB

2024 Environmental Performance Report

The 2024 Annual GHG Emissions and Carbon Offset Data Assurance Statement details our global carbon offset data, done by KPMG. Released 8 November 2024.

PDF 284kB

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