Managing my account - Ways to bank

Your Customer Registration Number is your ANZ Credit Card number, your ANZ Debit Card number or a nine–digit number provided to you by an ANZ Customer Service Consultant at the time of registering for ANZ Phone Banking.

If you do not know what your Customer Registration Number is, please call 13 13 14 and a Customer Service Consultant will be able to assist.

You can link any ANZ accounts approved for use with ANZ Internet Banking in one of two ways. You can send a SecureMail from within ANZ Internet Banking, or you can call 13 33 50 and a Customer Service Consultant will assist you.

You will need to provide the Customer Service Consultant with your ANZ Internet Banking Customer Registration Number.

ANZ V2 PLUS accounts can be linked to your ANZ Internet Banking service. If you wish to view your account via ANZ Internet Banking, you need to visit the branch where your account is held and close your current V2 PLUS account and transfer the funds to a V2 PLUS account with direct banking facilities.

Due to security reasons you cannot open an account within ANZ Internet Banking, but you can open a new account via the ‘Apply Now’ link on the ANZ homepage.

The Internet Banking Service Team is not authorised to close an account on your behalf. You must sign an authority form, which is available at any ANZ branch. For more information about where your nearest branch is located, please use the ANZ branch locator. 

Alternatively if you are not able to go into a branch, you can close your account by providing written and signed instructions to the branch where your account is held. You should include the account number of the account to be closed and details of the account that you would like any remaining funds to be credited to. A faxed copy or SecureMail request is not accepted as authority to close an account. Once the branch receives your request, they will be able to close the account for you.

ANZ Internet Banking allows you to view up to 120 days of your transaction history on any of your ANZ accounts linked to ANZ Internet Banking. If you wish to view more than 120 days of transaction history you will need to order a copy of your previous statements. You can do this via Internet banking, visiting your local branch or calling 13 13 14. You will be charged a fee of $14.00 per statement regardless of the number of pages. More information about ANZ fees and charges can be found via the ANZ homepage.

It is possible to download your transactions from ANZ Internet Banking into personal financial management programs such as Microsoft Money™ or Intuit Quicken™, and also to Excel or other spreadsheet programs. 

Please follow the steps below when downloading transactions to Microsoft Money™, Intuit Quicken™ or a spreadsheet (in CSV format).

1. Select 'Download Transaction History' in the left-hand menu under the 'Everyday Banking' tab.
2. Select the account you want to download the transactions for and the software package you are using from the drop down box (to download to Excel or a spreadsheet package select the 'CSV text file' option).
3. Enter the date range you want to download, up to a maximum of 31 days.
4. Select 'OK'.
5. Save your transaction information by choosing the file name and folder or disk where you would like to save it and use Microsoft Money™, Intuit Quicken™ or Excel to import the file.

CSV format saves data from a database by distinguishing each 'chunk' of information by a comma. This enables software, such as MS Excel, to correctly open this data.

It is important to ANZ to protect your personal account information and, as a result, a range of security measures are employed. These protection measures are the best available to ensure that your password, account details and other sensitive information are not accessed by an unauthorised person. 

There is an entire section of anz.com that specifically talks about security.

• For more information visit Protect your banking

If you forget your password or enter the incorrect one too many times and have your access blocked, please call 13 33 50 (International +61 3 9683 8833).

Once a Customer Service Consultant has confirmed your identity, a temporary password will be provided to you so that you can access ANZ Internet Banking. You will then be required to select your own unique password, which should be used the next time you log onto ANZ Internet Banking.

You can change your password in one of two ways: 

1. Log onto ANZ Internet Banking and select the ‘Update my details’ tab. Then select the 'Change my ANZ Internet Banking password' link; or 
2. Call 13 33 50 and select option 1. You will receive a temporary password from the Customer Service Consultant you speak to. A security check will need to be successfully completed by the consultant before a temporary password may be issued.
   When you log on with the password you will be prompted to change it to a permanent alpha-numeric password of your choice.

You may nominate a third party to be an authorised user. If you nominate a person to be an authorised user, you must also nominate whether that person will be given 'value' or 'non–value' access.

‘Value access’ allows an authorised user to operate and transact on your linked account(s) in the same way that you can.

‘Non-value access’ allows an authorised user to be able to access information about you and your linked account(s). Authorised users with non–value access cannot use the service to perform transactions on your linked account(s).

SecureMail is an email service that enables you to send account information and enquiries to our Internet Service Team in a confidential and secure manner. Your message will automatically include your ANZ Internet Banking Customer Registration Number, so that we can identify you and answer your enquiry as promptly as possible.

You can contact our Internet Service team on 13 33 50, 24 hours a day, seven days a week. Alternatively, you may send your questions or comments via SecureMail which can be accessed from the ‘SecureMail’ tab within ANZ Internet Banking.

If you believe an error has occurred in an ANZ Internet Banking transaction, you should promptly contact ANZ on 13 33 50. This error will then be investigated by ANZ in accordance with the dispute resolution process in your account terms and conditions.

Yes. You can change your address one of three ways: 

1. Log onto ANZ Internet Banking and select the 'Change personal address/contact details' link; or
2. Call 13 13 14, 24 hours a day, seven days a week (International callers dial +61 3 9683 9999); or
3. Visit your local ANZ branch.

Select the ‘Update My Details’ tab. From the left hand menu click 'My Internet Banking Details'. Then click on ‘Customise my accounts’. This will allow you to rename your account(s).