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Rhonda Day is ANZ's Customer Advocate. Her role is to resolve disputes that have been through ANZ's internal complaints resolution process, and where the customer is not satisfied with the outcome. On some occasions, particularly difficult complaints may be referred directly to Rhonda for resolution.
The Customer Advocate operates independently of ANZ's businesses and reports to the Chief Executive Officer. The objective of the Advocate is to provide an independent and impartial approach to the resolution of retail and small business customer complaints and disputes. ANZ is bound by the Advocate's findings in all cases.
You can elect to have your complaint referred to the Customer Advocate if you are not satisfied with the outcome of ANZ's complaint resolution processes. The Customer Advocate aims to resolve complaints promptly and will keep you informed of the progress of any review.
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