ANZ

The ANZ website contains the following categories:

The About ANZ category contains the following sections:

Our Approach

Stakeholder Engagement

ANZ's stakeholder engagement principles were developed in 2005 and are consistent with the AA1000 stakeholder engagement standard. In addition to formal stakeholder engagement processes, ANZ has also sought to embed these principles in the everyday actions and decisions of all employees through our Breakout Cultural Transformation program.

ANZ's stakeholder engagement principles
Congruence: We engage with our stakeholders on matters that are align with our agenda, priorities and the issues associated with our business
Consultative: We consult widely to achieve the best outcome through consideration of a diverse range of perspectives and experiences
Collaborative: We aim to establish deep partnerships with organisations with whom we can develop a shared vision. We balance the competing needs and interests of all stakeholders in the actions we take and decisions we make every day
Creative: We create innovative programs, initiatives and responses designed to make a significant and lasting difference. We aim to be bold and have the courage to be different
Communicate: We value dialogue and open, honest and ongoing communication with all stakeholders. We lead with action and share our approach and outcomes widely
Commitment: We are committed and persistent in our efforts to achieve a common understanding and real outcomes on challenging issues and opportunities

Find out more about:
ANZ stakeholder engagement framework (PDF, 71kb)
Who are our stakeholders?
How do we engage our stakeholders?
What are the outcomes of our stakeholder engagement?
Who are our stakeholders?

ANZ identifies its stakeholders through regular stakeholder mapping with business and functional areas. This occurs formally each year in preparation for our Stakeholder Engagement Forums and includes consideration of 'silent' stakeholders such as future generations and 'the environment'.

Stakeholder groups engaged by ANZ include:

  • Educational institutions and academia
  • Members of Parliament
  • Bureaucrats
  • Non Government Organisations (NGOs)
  • Customers
  • Associations
  • Suppliers
  • Media
  • Employees
  • Shareholders
  • Finance analysts
  • Corporate responsibility analysts
  • Business
  • Regulators
  • Not-for-profits
  • Multi-sector groups
How do we engage our stakeholders?

Stakeholder engagement is embedded into our business strategy and decision-making processes. We seek to understand the expectations of our stakeholders by learning about them, understanding their motivations, engaging with our toughest critics and developing shared goals where appropriate. This helps us to balance the competing needs of stakeholders, respond to concerns and manage issues in an informed and effective manner.

We hold forums for specific stakeholder group each year to seek formal input into our business agenda. These forums are attended by a consistent group of stakeholders, along with new participants, ensuring progress and tracking of issues that have been raised in past forums, together with the identification of new and emerging issues. Ongoing engagement on key strategic and operational decisions is also prioritised by involving our stakeholders in internal working groups, focus groups, seminars and surveys.

We participate and support a number of external initiatives including the Carbon Disclosure Project 4, the Equator Principles, the Global Reporting Initiative, the Greenhouse Challenge Plus, the London Benchmarking Group, the Partnerships Brokering Accreditation Scheme, the World Business Council for Sustainable Development and the United Nations Environment Program Finance Initiative. We are also active members of the Australian Banker's Association, the Business Council of Australia and the Australia New Zealand Business Council.
What are the outcomes of our stakeholder engagement?

Outcomes of the forums and other stakeholder engagement processes are communicated through our interim and annual Corporate Responsibility Reports, our monthly "ANZ Corporate Responsibility" newsletter and our corporate responsibility website.

Some examples of the outcomes from stakeholder engagement include the development and enhancement of our:

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.