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The ANZ Customer Charter outlines our commitment to providing convenient, simple and responsible banking services.
One of the key measures of convenience is access to branches and ATMs.
We committed to improving access to our branches and ATMS throughout metropolitan, regional and rural areas between 2004 and 2007.
In that time, we opened over 80 new branches across Australia and continue to review our branch presence in all areas of Australia to ensure our services are accessible for our customers.
Over the same period, we installed more than 1,000 new ANZ ATMs, bringing our Australian ATM network to over 2,300.
We have also extended opening hours in over 150 of our branches, with many open on Saturdays and Thursday and Friday nights for extended hours (until 7pm).
Locate your nearest ANZ branch via Locate us.
All new ANZ ATMs are equipped with an audio-enabling feature to allow visually impaired customers to listen to an audio translation of information as it appears on the screen. Over 1,700 ANZ ATMs have this feature which will be added to older ATMs as they are upgraded.
New ATMs also allow for wheelchair access by keeping the screen and keypad a minimum distance from the ground. We also avoid locations that require stair only access.
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