Internet Banking
Frequently Asked Questions and Answers
Please select the topic that your questions relate to:
International Services
Q. What do I need to do to register for ‘International Services’ ?
A. Firstly, you need to have Pay Anyone access which is available via the link in the left hand navigation bar on the International Services page. If you are already registered for Pay Anyone, you can register for International Services immediately. Then you need to complete the International Services Registration page by reading the Terms and Conditions and changing your Pay Anyone limit if you wish. You will receive a letter in the mail containing an action number. Call the Internet Banking Help Desk on
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Q. Can I change my Pay Anyone Limit?
A. You can increase or decrease your Pay Anyone limit within the standard Pay Anyone restrictions. Once you are registered for Pay Anyone, you can change your limit by going to the ‘Change Pay Anyone Access’ page located in the ‘Update Details’ menu or the ‘Change International Services’ page located in the ‘International Services’ menu.
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Q. Can I remove International Access at a later date?
A. Yes, select ‘Change International Access’ from ‘International Services’ in the left–hand navigation menu. Select the ‘Remove International Services’ link. This will remove International Services access only. Your Pay Anyone Access will remain the same.
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Q. What fees are involved in international transactions?
A. Transferring funds overseas via Telegraphic Transfer or purchasing an International Draft is considered a transaction from your nominated ANZ account and therefore will be included in your monthly fee transaction quota.
To find out more about additional fees, please refer to the ANZ Personal Financial Services Fees and Charges section on anz.com.
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Q. What is an International Draft and what currencies can I choose from for an International Draft?
A. An International Draft is similar to a bank cheque but payable overseas in foreign currency. International Drafts can be made out in specified currencies only. Available currencies are listed in a drop–down box accessible from the ‘Purchase an International Draft’ link located on the ‘International Services’ page.
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Q. Where will the International Draft be sent?
A. The Draft will be sent to your statement address. It is your responsibility to forward the Draft to the payee.
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Q. What happens if I want to send it to a different address?
A. You must cancel your request to Purchase an International Draft, then call
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Q. What is a Telegraphic Transfer and when will it reach its destination?
A. A Telegraphic Transfer is a means of transferring funds overseas. The transfer should reach the recipient bank within three bank business days. It may take longer for the recipient bank to transfer the money into the recipient’s bank account.
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Q. What is a beneficiary (Payee)?
A. A beneficiary is the person who will be receiving the transferred funds. The beneficiary details can be saved in the International Payee list and you can have up to 40 international payees on the list.
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Q. What countries can I send a Telegraphic Transfer to and why aren’t they available for all countries?
A. Telegraphic Transfers can be sent to specified countries only. Available currencies are listed in a drop–down box accessible from the ‘Transfer Funds Overseas’ link located on the ‘International Services’ page. The countries shown in the drop–down box located on the ‘Transfer Funds Overseas’ page are the countries available for Telegraphic Transfer from within ANZ Internet Banking. If you wish to transfer funds to a country not shown in this list, please visit your nearest branch.
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Q. How does the Telegraphic Transfer calculation system work?
A. Enter an amount in the ‘Amount in Foreign Currency’ field OR an amount in the ‘Australian Dollars’ field, then click ‘Calculate’ . Whichever field is left blank will be automatically calculated by ANZ Internet Banking.
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Q. What can I see on the Foreign Exchange Rates and Available Currencies pop–up box?
A. You can see the currencies available to transfer funds overseas and purchase an International Draft from within ANZ Internet Banking. For each country, the national currency, abbreviation for the national currency and the current ANZ Sell Rate is displayed. A tick in the Telegraphic Transfer or International Draft box means that the currency is available with that functionality
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Q. Where do the foreign exchange rates come from?
A. The rates are delivered to ANZ Internet Banking direct from ANZ Treasury and are updated regularly.
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Q. Can I view the details of Telegraphic Transfers and International Drafts I’ve previously sent?
A. Yes, in the left–hand navigation menu under ‘Everyday Banking’ , select ‘Past Payments/Transfers’ . You can also search by International Services payments if you wish. The Payment type is listed as Immediate Telegraphic Transfer or Immediate Draft.
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Copyright Australia and New Zealand Banking Group Limited (ANZ) 100 Queen Street, Melbourne 3000, ABN 11 005 357 522, 1996-2008.
ANZ's colour blue is a trade mark of ANZ. Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.
ANZ recommends you read the Product Disclosure Statement and the Financial Services Guide before acquiring the product.