ANZ

The ANZ website contains the following categories:

The About us category contains the following sections:

Contact Us

go
 General Contacts
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
General Enquiries
General Enquiries  Ph: 13 13 14
Intl: +613 9683 9999
24/7 Online enquiry
Compliments, suggestions and complaints Ph: 1800 805 154
Fax: +613 9683 9267
8am - 7pm (AEST) weekdays Email Address & further information
Internet Banking & Phone Banking Registration Ph: 13 13 14
Intl: +613 9683 9999
24/7 Online enquiry
Internet Banking & Phone Banking Enquiries, Re-set Password & Technical Problems Ph: 13 33 50
Intl: +613 9683 8833
24/7 Address & further information

Software settings
Report a hoax or suspicious email Ph: 13 33 50
Intl: +613 9683 8833
24/7 Email
Link to ANZ





top


 Accessibility Services
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
Users who are deaf or have a hearing or speech impairment can contact ANZ via the National Relay Service
National relay service - Operator relay calls 13 677 then the appropriate ANZ contact number found on this page 24/7 Tollfree: 1800 555 677

National Relay Service
TTY users in conjunction with the National Relay Service 133 677 then the appropriate ANZ contact number found on this page 24/7 Tollfree: 1800 555 677

National Relay Service
Internet relay users www.relayservice.com.au and then enter the appropriate ANZ contact number found on this page 24/7 Internet Relay users
TTY Users - Direct to ANZ
Internet Banking & Phone Banking Enquiries, Re-set Password & Technical Problems TTY: 1300 366 255 24/7 Address & further information
Credit Card enquiries - existing account holders TTY: 1300 366 255

Online enquiry
24/7 Address & further information
top


 Individuals
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
Credit Cards
Credit Card enquiries - existing account holders Ph: 13 22 73
Intl: +613 9683 7043
24/7 Online enquiry View all card contacts
New Credit Card applications Ph: 13 33 33 8am - 10pm (AEST) weekdays
10am - 6pm (AEST) weekends
Apply Online View all card contacts
Lost or stolen Credit Cards Ph: 1800 033 844
Intl: +613 9683 7043
24/7 View all card contacts
Personal Accounts
New personal accounts Ph: 1800 008 177 8am - 8pm(AEST) Monday - Friday ANZ Locator
Home Loans
Home Loans
Sales, new applications and further lending
Ph: 1800 035 500
Intl: +613 8646 8108
8am - 11pm (AEST) 7 days Online enquiry Apply online

ANZ Locator
Home Loans Customer Services Ph: 13 25 99 8am - 9.30pm (AEST), Monday to Friday Address & further information
Mortgages Collections Ph: 1800 888 410
Fax: +613 9601 1244

Intl: +613 8699 6923

Weekdays
8am - 9.30pm (AEST)
Fridays 8am - 7pm

Saturday
10am - 3pm (AEST)

Online enquiry Address & further information
Personal Banking
Personal Loans
Sales enquiries & applications
Ph: 13 33 33 8am - 9pm (AEST) weekdays
9am - 4pm (AEST) Saturday
Online enquiry Address & further information
Personal Loans Servicing & maintenance Ph: 1800 801 485 8am - 8pm (AEST) weekdays
Address & further information


Car Loans Ph: 1300 365 652 8am - 8pm (AEST) weekdays
9am - 5pm (AEST) Saturday
Address & further information
Insurance Services Boat: 1800 062 660
Business: 1800 151 912
Car: 1800 062 660
Caravan: 1800 062 660
Credit Card: 13 22 73
Farm: 1800 151 912
Health: 13 15 91
Home: 1800 062 660
Landlords: 1800 062 660
Loan: 1300 552 253
Travel: 1800 062 660
Further information
ANZ Travel Card Ph: 1800 094 003
Intl: +613 9683 7777
24/7 Further Information
International Trade Finance Ph: 13 31 99 Further Information
V2 PLUS Ph: 13 28 33 8am - 8pm (AEST) weekdays Online enquiry Address & further information
top


 Financial Difficulty
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
Customer Connect                                 1800 252 845 8am - 8pm Monday to Thursday (AEST) and 8am - 7pm Friday (AEST)

Further information
top


 Business Banking
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
Business Direct Centre                   Ph: 1800 801 485 8am - 8pm (AEST) weekdays Address & further information

Business Centre Locator

Small Business Specialist Locator
Business One Service Centre Ph: 13 10 06
Fax: 03 9601 1485

Address & further information


ANZ Merchant Services

New Business


Merchant Enquiries


Ph: 1300 366 988


Ph: 1800 039 025


8am - 7pm (AEST) weekdays

24/7
Online enquiry Address & further information
Business Credit Cards


Lost or Stolen Cards

Chargebacks

Ph: 1800 032 481
Fax: 03 9601 1485

Ph: 1800 033 844

Fax: 03 9643 8477

Address & further information
Corporate Banking Ph: 1300 883 798
Intl: +61 3 9601 1260
(For overseas callers)
Email ANZ Internet Enquiry Access

Internet Banking
for Business

Ph: 1800 269 242 8am to 8pm (AEST) weekdays
top


 Invest & Insure
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
ANZ E*Trade          Ph: 13 33 50 8am - 7pm (AEST) weekdays Email Address & further information
ANZ OneAnswer

Investment Portfolio

Personal Super

Pensions


Ph: 13 38 63


Ph: 13 38 63

Ph: 13 38 63
Address & further information
ANZ Super Advantage Ph: 13 38 63 Address & further information
ANZ Superannuation Savings Account Ph: 13 38 63 Address & further information
Integra Super Ph: 13 38 65 Address & further information
Corporate Super Ph: 1800 627 625 Address & further information
ANZ Financial Planning Ph: 1800 305 058 8am - 8pm (AEST) weekdays Online enquiry Address & further information
ANZ Margin Lending Ph: 1800 639 330
Fax: 1800 186 286
8am - 6pm (AEST) weekdays Online enquiry Address & further information
Private Bank Ph: +613 9273 5888
Fax: +613 9273 4032
8am - 5.30pm (AEST) weekdays Online enquiry Address & further information

Eligibility
ANZ Trustees Ph: +1800 011 047
Fax: 03 9273 6411
web: www.anz.com/anztrustees
Email Address & further information
Insurance Services Boat: 1800 062 660
Business: 1800 151 912
Car: 1300 552 253
Caravan: 1800 062 660
Credit Card: 13 22 73
Farm: 1800 151 912
Health: 13 15 91
Home: 1800 062 660
Landlords: 1800 062 660
Loan: 1300 552 253
Travel: 1800 062 660
Further information
top


 Shareholders
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
Shareholder Services Ph: +613 9273 6466
Fax: +613 9273 4899
Email Address & further information
Shareholder Privileges Ph: +613 9273 6466
Fax: +613 9273 4899
9am - 5pm (AEST) weekdays Email Address & further information
top


 Other Contacts
Department Contact Numbers Hours of
Operation
Online
Enquiry
Further Details
ANZ Locations         Ph: 13 13 14
Intl: +613 9683 9999
24/7 ANZ Locator
Branches with extended hours
Rural Banking Locate Rural Managers Rural Locator
Media Relations
For media enquiries only.
Ph: 03 9273 5555 8am - 5:30pm (AEST) weekdays Email Address & further information

Media Room
Esanda Finance Ph: 1300 655 086 8am - 8pm (AEST) weekdays
9am - 5pm (AEST) Saturday
Address & further information
Esanda Investments Ph: 13 12 15 8am - 5:30pm (AEST) weekdays Address & further information
Shareholder Privileges Ph: +613 9273 6466
Fax: +613 9273 4899
9am - 5pm (AEST) weekdays Email Address & further information
top