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Our approach

Over the past few years the range of technology and operations services provided to the ANZ Group from our operations in Banaglore, India has been growing.

ANZ's operations in Bangalore are a strategic asset and are key to establishing ANZ as a leader in innovation, service and performance. By continuing to transform our business and use this capability more broadly across the ANZ Group, we are making the most of our resources, helping us become a more efficient organisation and achieve our goal of becoming a significant financial services institution in Asia Pacific.

2009 results

ANZ is committed to assisting staff impacted by the relocation of Australia and New Zealand roles to Bangalore.

In 2009, we worked closely with the Finance Sector Union in Australia and the New Zealand FINSEC on an assistance package that ensure ANZ continues to play a responsible role to help affected staff re-train and re-skill for their next job and provide additional financial support to staff who need it.

The package includes a New Career Training Fund of up to $10 million, providing impacted staff funding for vocational training of their choice that will help them move to new careers. A committee including representatives from ANZ, the FSU and FINSEC assesses applications and disperses monies from the Fund. Some have used the funds to build on the expertise they have developed during their time at ANZ whereas others are taking the opportunity to acquire skills for a completely new work life.

A Past Employee Care Fund was also established this year to offer one-off cash grants to retrenched employees who are unable to meet their living expenses after leaving ANZ. Grants are typically used by employees to improve their financial stability as they search for a new job.

The enhanced package builds on existing commitments to our people that are contained in our People Charter for offshoring which includes:

• at least 16 weeks notice before a role is to cease
• open, ongoing communication about proposed changes
• training and support to find alternative roles within ANZ
• outplacement services to help identify opportunities outside ANZ
• Read ANZ's media release (PDF 31kB)

Employment impact of offshoring (1 October 2008 to 30 September 2009)

The future

We are continuing to assess aspects of our offshoring strategy including the optimum size of our operations in Bangalore, whether to introduce another offshore hub, and what kind of roles may be better performed beyond Australia and New Zealand.

2008 results

Key programs

ANZ has committed to its staff to assist those affected by the relocation of technology and operations services to Bangalore. During 2008, the focus was on change support and redeployment, including:

• ongoing communication with the Finance Sector Union and our staff about proposed changes
• support on working through change and career planning
• internal job search assistance
• workshops on resume writing and interview techniques
• case management support
• career transition support for those who wish to identify opportunities outside ANZ.

The future

We will continue to look for opportunities to use our Bangalore operation. It may also make sense in some cases for work to be undertaken by third party providers.

We are also assessing aspects of our offshoring strategy to include consideration of the optimum size of our operations in Bangalore, whether to introduce another hub similar to Bangalore, and reviewing what kind of roles may be better performed beyond Australia and New Zealand.