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Our approach

From our 2007 'My Difference' census we know that:

• three percent of ANZ employees in Australia identify with having a disability
• our employees with a disability want the opportunity to use their experiences of disability to enhance their contribution to ANZ
• the degree of support given by managers and team members is a defining factor in the retention of employees with disabilities.

To help support our employees with a disability ANZ has established a Disability Action Plan and Disability Employee Network.

The Disability Action Plan (DAP) describes how we intend to support people with disabilities. It outlines specific and measurable steps we will take to ensure our workplace welcomes, supports and celebrates the unique contributions of all our people, and to ensure our products and services are accessible to everyone. It is overseen by the DAP Steering Committee. The Committee comprises a group of senior leaders who have responsibility and accountability for the implementation of the Disability Action Plan, and is chaired by the Managing Director, Retail Products, Australia.

The Disability Network is a group of ANZ staff at all levels and from all over Australia who want to find ways to better support our staff and customers who experience disability. It aims to foster inclusiveness and diversity, raise awareness of disability and accessibility, and represent staff in issues relating to disability.

ANZ employees living with a disability have access to specialised technology assistance through the Technology Accessibility Helpline.

Via the Technology Accessibility Helpline, our people can receive assistance resolving technology issues they are experiencing, discuss anything related to accessibility or get advice on how to access the technology products and services available at ANZ.

2009 results

ANZ's Disability Action Plan, launched in September 2007, continued to provide our strategic direction for increased support and inclusion for customers, staff and other community members with disabilities. This includes the provision of our accessibility services customer hotline by calling 1800 ANZ DAP (1800 269 327).

This year we piloted partnerships with specialist employment agencies to identify potential employees with disability to join ANZ. While we achieved our target to employ an additional 35 people with disability this year, the pilot identified several potential improvements that will be the focus of future action.

• Download ANZ's Disability Action Plan (PDF 1.0MB)
• Watch the Reach out video (WMV 25MB) or read the transcript (PDF 20kB)

The future

Through our pilot partnership with specialist employment agencies and our first hand experience we have identified improvements that we can make to ANZ's support of employees with a disability. We will provide greater education and support for line managers recruiting people with disability and offer more flexible options for employees who need modifications to their workspace.

Our 2010 Corporate Responsibility goals include a target to recruit a further 35 people with disability across our global business. We also continue to work towards our broader disability targets as part of our Disability Action Plan.

2008 results

In September 2007, ANZ launched its second Disability Action Plan. The Plan outlines ANZ's strategy to increase support and inclusion for customers, staff and other community members with disabilities.

A key achievement since the Plan was introduced has been significant steps towards making information about our products more accessible.

People who have difficulty accessing standard printed material, including customers with a visual impairment can now access nine of our most commonly used product documents in Braille, large print and audio CD format by calling 1800 ANZ DAP (1800 269 327).

• Download ANZ's Disability Action Plan (PDF 1.0MB)
• Watch the Reach out video (WMV 25MB) or read the transcript (PDF 20kB)

The future

We are currently reviewing some of our policies and practices in the area of recruitment. Some of this initial work has enabled us to recruit three graduates with disabilities who will start with us in 2009.