Our approach - Corporate Responsibility

Our approach

ANZ has responded to the results to the Survey of Adult Financial Literacy in Australia (PDF 2.6MB) by committing to a range of concrete actions. These commitments are backed by ongoing research, informed by community consultation, and delivered through partnerships with local community organisations and government.

Our financial literacy and inclusion programs are based on the findings of our ongoing research into financial literacy and inclusion. We also use regular independent research to evaluate the effectiveness of our programs. Rather than simply assuming the programs are meeting their aims, we continually test how they are working and seek feedback on how to improve them.

Our programs are not developed in a 'top down' manner. Rather, they are the product of a genuine consultative process. Our community partners - trusted organisations like the Brotherhood of St Laurence, The Smith Family, Berry Street and the Benevolent Society - help us to ensure that our programs are targeted accurately and delivered appropriately.

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